Returns are a necessary cost of doing business, but the price gets even steeper during the post-holiday period. Streamline the process with these helpful tips from our fulfillment company team.
1. Use technology to automate the return process.
Enterprise resource planning (ERP) and other internal software systems can automate many steps that used to be done manually, such as manage authorizations, create shipping labels, and track returned items.
2. Refurbish and reuse returned products.
Sometimes a returned item is just in need of a little TLC. Some eCommerce companies employ technicians who can determine the product’s condition and make any necessary repairs. Once restored, the item can be returned to the original buyer or put back into inventory for resale.
3. Reduce, reuse, recycle.
If a returned product is beyond repair, don’t simply toss it away. Check to see if any usable parts may be reclaimed and partner with a recycling organization to ensure proper disposal of what’s left. This procedure goes a long way toward reducing your carbon footprint.
4. Gather data to improve forecasting, marketing, and inventory decisions.
If returns are considered “mistakes,” then they represent a learning opportunity. Do a deep dive into return trends, product quality issues, and other factors that can be used to reduce the number of future returns and optimize reverse logistics.
5. Make the return process user-friendly.
Do you consider returns to be a thorn in your company’s side? Change your perspective and look at the return process as another element in the sales funnel. A customer-focused return process strengthens your brand and makes a customer more likely to purchase from you in the future.
Partner with a Full-Service Fulfillment Company
Medallion Fulfillment & Logistics has extensive experience in customer service and all aspects of eCommerce business. Contact us to learn more.