How a Trusted Fulfillment Partner Can Positively Impact a Customers Experience

Ecommerce Business Owner and Fulfillment Warehouse Provider Shaking Hands.

Did you know that 90 percent of online shoppers are less likely to purchase from a retailer after a disappointing experience? That’s one of the findings from a survey conducted by Körber, a major provider of supply chain software and automation solutions.

Here are some consumer concerns revealed in Körber’s survey and how partnering with a fulfillment warehouse can help you exceed customer expectations.

1. Price is the most important factor in shipping.

Spiraling inflation and lingering effects from pandemic shutdowns continue to drive the cost of living higher. Customers don’t want the price of goods compounded by high shipping costs. A fulfillment service allows you to enjoy the benefits of preferred shipping rates that are generally not available to independent retailers.

2. What’s outside is just as important as what’s inside.

Survey participants indicated that they form an opinion of an eCommerce retailer before a shipped product is even opened. The size and shape of a container, use of sustainable materials, and overall appearance of the package all factor into their evaluation. It’s also important to note that many respondents believe that the seller, not the shipper, is responsible for poor packaging.

A fulfillment warehouse employs experienced personnel who are able to select the appropriate containers and packing materials for all shipments, regardless of size and shape. They can also assist with design and creation of custom packaging.

3. Customers value returns options.

Nearly 90 percent of survey respondents said that returns options affect their choice of retailer. Processing returns can be a hassle, but a quality fulfillment service will efficiently handle them for you, regardless of the reason.

Partner with Medallion Fulfillment & Logistics for Superior Service

Don’t take on customer concerns by yourself. Contact us to learn more about why you should partner with our fulfillment warehouse.

Shipping Issues Expected for Summer 2023

Empty Delivery Truck

Over the last few years, the global supply chain has been an indirect victim of the pandemic. Widespread shutdowns caused unprecedented interruptions in both consumer purchasing and availability of goods and materials.

Are there any lingering effects from this historic event? Our fulfillment company staff shares industry expert predictions about what to expect this summer.

Freight Rates

  • During the pandemic, logistics costs rose sharply, which was one of the elements contributing to high inflation. Over the last year, ocean freight charges have declined, with some lanes back to pre-pandemic levels.
  • Falling rates are attributed largely to a drop in consumer spending, which had risen over the last two years as importers enjoyed increased sales.
  • Carrier alliances are in a period of flux, as seen with the pending split between Maersk and MSC. Some experts believe this may be the beginning of a rate war.
  • Despite these changes, experts caution that freight rates and shipping prices have not yet leveled off.

Shipping Demand and Inventory Volumes

  • Consumer spending remains low, with more money being spent on services rather than goods.
  • Job markets and wages continue to be strong. Whether this leads to growth in spending depends on consumer sentiment in the face of recent bank failures and rising interest rates.
  • Shipping demand is beginning to creep back up as inventory levels are depleted. Import volumes saw monthly increases during spring, and this trend is expected to continue into July.
  • Labor disputes involving Local 13 of the International Longshore & Warehouse Union (ILWU) may impact traffic at the Los Angeles and Long Beach ports.

Streamline Operations With Our Fulfillment Company

Experts recommend partnering with a fulfillment warehouse to mitigate the effects of demand fluctuations and changes in shipping rates. Contact Medallion Fulfillment & Logistics for a solution to fit your specific needs.

How Our Start Up Program Sets You Up For Success

Fulfillment Warehouse Owner Greeting a New Customer

Studies show that the first 90 days of operation are often a make-or-break period for eComm businesses. One of the more frequently cited reasons for failure? Owners are pulled in too many different directions, preventing their focus on marketing and growing sales.

Beat the odds with the help of a fulfillment company that has experience solving the challenges of eComm. Our Flat Rate Fulfillment Starter Program provides valuable support that sets you on the road to success.

How Does Our Program Work?

Our starter program addresses two factors that are crucial for all eComm start-ups: order fulfillment and budgeting.

  • As per the name of the program, you pay a flat rate fee for the first 60 days. Your specific rate is determined based on your product.
  • You have the option to apply pricing to 500 or 1,000 orders during the 60-day period. The fee includes a full range of fulfillment services, from account set-up and customer service to shipping, warehousing and returns processing.
  • Get our full-service fulfillment company program at a deeply discounted price.

Why Choose Medallion Fulfillment & Logistics?

  • Enjoy lower start-up costs and get a solid figure to use in calculating return on investment (ROI).
  • Free up your time to concentrate on marketing activities, such as testing a new product or fine-tuning your online presence.
  • Enable a smooth transition to a full-service fulfillment program that scales along with your company.
  • Benefit from the knowledge and experience of a family-run company that’s been successfully providing fulfillment services for more than four decades.

Medallion: Your #1 Choice for Fulfillment Company Services

At Medallion, we consider ourselves to be a partner in your success. With facilities on both coasts, we can handle the needs of any eComm business: small, large, or anything in between. Contact us to learn more.

Ecommerce Management Resolutions for 2023 – Are You On Track?

businessman looking at hand drawn business concept sketch

For 2023 you made a resolution to lose weight, read more and eat your vegetables. Have you given any thought to New Year’s resolutions that you made for your Ecommerce business? With May upon us, it is time to review what you resolved to do with your business now to see that you are on track to meet your goals.

Our fulfillment warehouse team is here to offer some helpful suggestions to help you stay on track or catch up.

1. Step up your customer service.

If December is a month of sales, January is a month of returns. People are taking stock of their gifts, sorting out which ones to keep and which ones to send back.

While no business enjoys dealing with returns, how you handle them will greatly affect how customers perceive you. Gracious and professional customer service will leave people with a favorable impression. In many cases, you may even manage to turn those refunds into sales.

If you did not review your return policy and customer service, now is a good time for a checkup.

2. Get creative with marketing techniques.

Post-holidays, customers go into January with a shopping hangover, leaving sales as cold as the temperatures. Dig deep into your marketing bag of tricks for creative ways to generate sales. There is still time to do some constructive promotion planning this month to assure you meet your sales goals.

Consider these possibilities:

• Review abandoned shopping carts from the last few months and send emails to gently prompt customers to complete the sale.

• Encourage shoppers to redeem gift cards at your online storefront.

• Make judicious use of discounts and coupons. For example, make them contingent on a minimum purchase to drive multiple sales.

3. Analyze your inventory.

After the controlled chaos of the holiday season, inventory numbers may be off. Now is the time to reconcile quantities on hand and current pricing to avoid disappointed customers.

Did you turn up some products that didn’t move as well as expected? Run a sale to help clear out those items and make room for new products.

If you skipped this review earlier in the year, now is a good time to take stock of your inventory and do clearance sales or routine reorders.

Team Up with Our Fulfillment Warehouse

Inventory reporting and quality customer service are just two of the benefits provided by partnering with Medallion Fulfillment & Logistics. Contact us today for more information.

Why Choose Medallion for Your Fulfillment Warehouse

Depiction of Two People Adding the Final Piece of The Puzzle

Partnering with a fulfillment warehouse can help your company operate more efficiently and attract more business. How can you make sure you find a dependable company that offers these services? Medallion Fulfillment and Logistics has built a strong reputation for providing outstanding services for customers throughout the U.S. Learn more about what we have to offer your company.

Coast-to-Coast Coverage

Our company offers fulfillment and logistics services to companies in all parts of the U.S., as well as Canada. Whether you have a local business or a large company with multiple locations, we have the solutions needed to help you succeed.

Customized Fulfillment Solutions

At Medallion Fulfillment and Logistics, we understand that each company has its own particular needs. That’s why we offer customized solutions. If your company needs all or most of our services, we can arrange that. If your business only needs a few specific services, we can accommodate you. Our team can help you determine which services best suit your business.

Wide Range of Fulfillment Services

We offer several fulfillment services that help companies thrive. Our team can handle credit card, online order processing, and telephone order processing. We’re also able to manage your inventory, take care of picking and packing, and handle shipping. Our other services include warehousing products, customer return processing, and integrating with many shopping cart platforms.

B2B and B2C Shipping Services

Our company offers business to consumer (B2C), business to business (B2B), and less than truckload (LTL) services for more efficient, cost-effective shipping. We use common carrier services to ship palettes or large containers to any location in the U.S. or the world.

If you need additional information on our fulfillment warehouse services, please contact Medallion Fulfillment and Logistics. We can help you decide on a fulfillment solution that’s ideal for your business.