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5 Tips on hiring a Fulfillment Company for New eCommerce Business

Business owner On the Phone with a Fulfillment Company.

Partnering with the right fulfillment warehouse can be the difference between steadily growing your sales or floundering in place. Here are five questions to ask when evaluating a potential fulfillment company.

1. Do they provide speedy shipping?

Home delivery is part of the convenience of online shopping. Customers don’t want to wait for their purchases, and they’ve come to expect rapid shipment. Slow delivery times is one of the major reasons consumers switch to another eCommerce company.

2. Are they reliable?

Both you and your customers need to rely on the performance of your fulfillment company. Communication should be open and frequent across all channels, and the company should be providing you with comprehensive and accurate data regarding inventory, delivery times and other metrics.

3. Are they tech-forward?

With all the moving parts involved in the order fulfillment process, it’s nearly impossible to manage it manually. Sophisticated high-tech systems provide real-time data that enables you to respond promptly to any areas that need attention.

4. Are their services cost-effective?

Use of a fulfillment warehouse is a good way to consolidate expenses, but you still have to make it work within your budget. When evaluating costs, go past the initial charges to see if they have tiered pricing schedules, volume discounts and other ways to maximize your investment.

5. Are they scalable?

As your business grows, the last thing you want to do is start over with a different fulfillment company because your original choice can’t handle the increased workload. Look for a company that can accommodate seasonal fluctuations and long-term growth so you can develop a mutually beneficial partnership.

Your Top Choice for Fulfillment Warehouse Services

Medallion Fulfillment & Logistics has extensive experience working with eCommerce companies of all sizes and types. Contact us to learn more.

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How Can I Use AI for My Ecommerce Store?

Businessman touching the brain working of Artificial Intelligence (AI) Automation, Predictive analytics, Customer service AI-powered chatbot, analyze customer data, business and technology

Here are our tips for using AI for eCommerce. The use of artificial intelligence (AI) has been making headlines in recent months. While you might think it’s meant more for computer experts, any kind of business can use AI. In fact, combining AI usage with other services, such as a fulfillment warehouse, can help businesses exceed customer expectations. From email automation to chatbots, learn more about how AI for ecommerce can help your online business succeed.

Virtual Personal Assistants and Chatbots

AI tools can offer a convenient way for customers to get assistance while visiting your online store. Chatbots have been in use for many years. This tool can answer questions or give other information while interacting with customers.

Virtual personal assistants provide a more sophisticated way for customers to get help while doing business with your online store. These AI tools help ensure that customers can get assistance around the clock if needed.

Personalized Communication

Chatbots and virtual personal assistants aren’t the only AI tools you can use to personalize customers’ experience with your business. You can use AI to create personalized automated emails for your customers.

Personalization tools can also recommend products to customers based on past shopping experience and other factors. These kinds of tools can help customers feel more welcome in your online store.

Advanced Search Options

When considering AI for ecommerce, keep in mind AI technology allows online store owners to offer highly personalized search results to customers. These tools pull up search results that are more relevant for customers based on their interests. Providing personalized search results with AI technology can encourage customers to keep coming back to your online store for repeat business.

The Top Solution for Massachusetts & California Fulfillment Services

Your need for effective Massachusetts and California fulfillment services doesn’t end after a sale. Medallion’s comprehensive programs are specifically designed to accommodate the ebbs and flows of your company.

Our robust Amazon replenishment warehousing services meet all of Amazon’s standards at a cost-effective price point. Contact us for more information.

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Is Your eCommerce Business Ready to Outsource Fulfilment and Warehousing?

Cardboard box package with blur hand of Asian shopper woman picking product from shelf in warehouse. customer shopping lifestyle in department store or purchasing factory good concepts.

No matter how competent and ambitious you are, you can’t do it all. Successful eCommerce entrepreneurs know when and where to seek help. Are you ready to outsource to a fulfillment warehouse? Use these questions to guide your decision.

1. What type of product do you sell?

Many fulfillment warehouses offer general services that fit a wide range of products. Other companies support specific categories, such as clothing or appliances. Keep in mind that you’re likely to pay more for specialized services.

2. Does the cost fit your budget?

Outsourcing is counterproductive if it eats into your profitability. Crunch the numbers to make sure the value of the expense outweighs the cost.

3. Does the fulfillment company provide complete customer support?

Unlike brick-and-mortar stores, eCommerce businesses can’t provide face-to-face customer service. Email support is helpful, but it’s only part of the solution. A first-rate fulfillment service includes phone and online chat in their communication options. And don’t forget that you are also a customer who deserves quality support.

4. How does the fulfillment company handle mistakes?

While 100 percent fulfillment is always the goal, the reality is that mistakes happen. A customer may receive an incorrect or damaged item, or the order may be lost entirely. Get the company’s policies and procedures for damaged, lost, or incorrect shipments spelled out in detail so you don’t get unpleasant surprises down the road.

5. Are the fulfillment services scalable?

As your business grows, a fulfillment company’s services should grow with you. Don’t forget about short-term scalability, such as fluctuations in business during the end-of-year holiday season.

Experienced and Cost-Effective Fulfillment Warehouse Services

Our family-owned business has grown from a small operation located in a garage to a company with facilities on both coasts. Contact us at Medallion Fulfillment & Logistics to learn more.

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4 Benefits of Outsourcing Your Order Fulfillment to a Professional Company

Image of Miniaturized Fulfillment.

Fulfilling orders is a time-consuming process for business owners, but it’s also an essential one for customer satisfaction. Getting order processed, packed, and shipped as quickly and efficiently as possible helps ensure that customers receive their orders promptly. Outsourcing these tasks to a fulfillment company offers an efficient way to ensure they’re handled without delay. Companies can expect the following benefits when partnering with fulfillment companies.

  • Quicker Deliveries

Many customers expect to receive orders as quickly as possible, which can be a challenge for business owners. Working with a fulfillment company means that businesses have access to faster delivery services, so customers can get their orders in a shorter timeframe. This can boost customer satisfaction and generate more business.

  • Cost Savings

Companies can save money while working with fulfillment companies. These companies typically offer discounted prices on bulk shipments, as well as competitive rates for shipping overall. This can help companies save money on the cost of fulfilling orders, especially if they tend to have large order volumes.

  • Time Savings

Processing orders, managing inventory, packing orders, and shipping them out can take up a considerable amount of time for business owners. Fulfillment companies can take care of these tasks, so that business owners can spend time on other tasks involved with running a successful company.

  • Optimized Fulfillment Process

Fulfillment companies are able to handle every step of the fulfillment process as efficiently as possible, from processing orders to shipping them. Whether businesses have a single warehouse or multiple warehouses, fulfillment companies can optimize the fulfillment process to ensure speed and efficiency.

If you need a dependable fulfillment company for your business, contact Medallion Fulfillment and Logistics to learn more about our services. We provide high-quality fulfillment services to help companies increase efficiency and customer satisfaction.

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How Our Warehouse Management System Improves Customer Service

Woman Utilizing a Warehouse Management System

In today’s ultra-competitive marketplace, elite customer service makes your eCommerce company stand out above all the rest. Find out how the warehouse management system from our full-service fulfillment company can be the secret weapon in your arsenal.

Benefits of a Warehouse Management System

1. Carry a balanced inventory.

Do you sometimes find that your investment is tied up in slow-moving items? Maybe you have disappointed customers who discover that the item they want is out of stock. Our WMS lightens your load by tracking the best-selling products and making sure your digital storefront displays an accurate inventory.

2. Fill orders quickly and effectively.

Gone are the days of, “Allow 3-4 weeks for delivery.” Today’s sophisticated consumers don’t want to wait, and if you can’t provide prompt delivery, they’ll move on to someone who can. With our WMS, orders can be processed faster with fewer bottlenecks and errors. This also dovetails with having a balanced inventory, which is essential for rapid order fulfillment.

3. Deliver the right products in pristine condition.

No matter how well you manage the rest of your operations, the job doesn’t end once the parcel lands on a customer’s doorstep. Few things will anger shoppers more than opening an eagerly-awaited package to find a broken or damaged item or the wrong product altogether.

This scenario is damaging enough with a regular customer, but if it’s a new buyer, you’re not likely to get a second chance to make a good first impression. Our WMS covers inventory control and supply chain to make sure all segments mesh smoothly.

Our Fulfillment Company Services Let You Focus on Selling

Don’t let your valuable time get eaten up dealing with the nuts and bolts of order fulfillment. Contact us at Medallion Fulfillment & Logistics to learn more.