With all the competing services available in the marketplace, how can you be sure you’re choosing the right fulfillment company to support your eCommerce startup? Use the features listed here to carefully evaluate the possible choices and determine how well they fit your particular needs.
1. Cost
Don’t just look at the number. Several factors go into the price tag for a fulfillment company’s services, so make sure you understand how they all fit.
- Are storage fees calculated by pallet, bin, or shelf space?
- Do you require customized packaging that will affect picking and packing fees?
- Are their shipping rates competitive?
2. Scalability
A company may be sufficiently equipped to handle the needs of an eCommerce startup, but your goal is to grow and expand. Find out if the company in question has the resources to scale along with you.
3. Customer Service
Any company you choose will be acting as an extension of your business. If they’re unresponsive to the needs of your customers, that will strike a serious blow to your reputation right off the bat.
- Take a good look at the company’s support channels and their procedures for responding to customers’ problems and questions.
- Return and exchange policies should be straightforward and readily available. A top-notch fulfillment service will also provide return management solutions.
- Does the company take a proactive approach to identifying and addressing recurring issues?
4. Track Record
As a startup, you’ll benefit from the knowledge and guidance of a company that has experience in the eCommerce field. Check out testimonials, reviews, and any other feedback from actual clients.
A Fulfillment Company That Checks All the Boxes
Decades of success place Medallion Fulfillment & Logistics head and shoulders above the competition. Contact us to learn more about what we have to offer your eCommerce startup.