Tag: eCommerce Trends

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Trends Continuing to Shape eCommerce in 2023

Graphs and Electronics on a Table Depicting eCommerce and Warehousing Trends

Online merchants are exploring or implementing ways to improve customer experiences and ensure safety for online payments. Whether online store owners handle everything themselves or use a fulfillment company, it’s important to be aware of these trends. The following are some of the top trends in eCommerce this year.

Fraud Detection

Many online store owners are looking into new tools that help with fraud detection. This helps lower the risk of phishing attacks and other kinds of fraud. Some store owners are planning on using better fraud analytics, while others are focusing on improving automated detection accuracy and improving the process of chargeback disputes.

Chatbots and Other Digital Tools

Online merchants are turning to chatbots to help improve customer experience, since these bots are able to reply to questions or concerns quickly. Online store owners are also making use of connected devices that offer touchless transactions and a more streamline experience on multiple channels.

New Payment Methods

An increasing number of online store owners are offering other payment methods, such as digital wallets. Other payment methods that online merchants are adding include buy now pay later (BNPL) and localized digital payment methods, such as account-to-account transactions. Offering additional payment methods helps improve the customer experience.

Machine Learning and AI

Some online merchants are using machine learning or artificial intelligence (AI) to handle certain applications, such as authorizing payments and improving fraud management.

Fulfillment Companies

As eCommerce increases, more online merchants are using fulfillment companies to process and fulfill orders, ship merchandise to customers, and handle other tasks. This helps online store owners ensure efficiency and customer satisfaction.

If you’re looking for the right fulfillment company to help your online store thrive, contact Medallion Fulfillment and Logistics. We offer order processing, internet store fulfillment, 3PL services, and much more.

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Five eCommerce Trends Emerging in 2023

eCommerce Trends

When you run an eCommerce business, staying aware of the latest trends is essential. Knowing what these trends are can help you adjust your approach to running your business in order to help it thrive. From using a fulfillment warehouse to relying on chatbots for customer support, these are some of the top eCommerce trends in the new year.

Chatbots as Customer Support

Did you know that using chatbots for customer support can lead to higher revenue for your eCommerce business? While you might think customers prefer interacting with a live person, many find it easier to use a chatbot for support.

Increased Competition

The number of eCommerce stores continues to grow as new businesses open up and brick-and-mortar stores launch online services. This increased competition makes it more important than ever to focus on customer satisfaction and marketing.

More Online Customers

Although the number of online shops is increasing, so is the number of customers who shop online. This can give you a better chance of attracting more customers and rising above the competition. Figuring out your target audience and finding ways to market your products to them is the key to success for your eCommerce business.

Live Video Shopping

A newer trend involves the use of live streaming for online shopping. How does this work? Businesses show the products they have available and sell them in a live video.

Third-Party Logistics

Third-party logistics (3PL) services can take a number of tasks off your hands. You can depend on these services to fulfill orders for you in a timely manner and handle other tasks that help your business thrive.

If you’re looking for a dependable fulfillment warehouse, please contact Medallion Fulfillment and Logistics. Our services can help your business run smoothly and boost customer satisfaction.

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Forbes Projects Top Impacts in eCommerce for 2023

Fulfillment Warehouse

Just as with brick-and-mortar stores, running a successful eCommerce storefront means staying ahead of the curve on customer behaviors and preferences. Team up with our fulfillment warehouse to incorporate these anticipated trends for 2023 in your business plan.

1. Customers will continue to seek a personalized experience.

With eCommerce taking place in a virtual marketplace, creating a personalized experience for your customers can be the edge that puts you above the competition. Possible applications include:

  • Offering customized deals
  • Sharing helpful information about recommended products or ones that have already been purchased.
  • Creating targeted video content

2. There will be a greater focus on sustainability.

Environmental awareness has become a fact of life. As a result, consumers seek sustainability in both products and packaging. Go one step further by ensuring that your website is designed to operate with maximum efficiency to reduce the drain on resources.

3. Chatbots are here to stay.

Customers have become more comfortable with the use of chatbots. This will only increase as chatbots become more sophisticated. In fact, chances are good that chatbots will become the accepted form of customer service, rather than the exception.

4. Data protection becomes an even higher priority.

In terms of gathering customer information, it’s a fine line between being helpful and being annoyingly intrusive. eCommerce operators are giving more thought to exactly what personal data they need to collect as well as what point they need to ask for it.

5. Mobile shopping remains the preferred method.

If your site is still not optimized for mobile use, what are you waiting for? Nearly 75 percent of eCommerce sales take place via smart phone or tablet.

Your #1 Choice for Fulfillment Warehouse Services

Let Medallion Fulfillment & Logistics be a partner in your. success. Contact us to learn more.