Online merchants are exploring or implementing ways to improve customer experiences and ensure safety for online payments. Whether online store owners handle everything themselves or use a fulfillment company, it’s important to be aware of these trends. The following are some of the top trends in eCommerce this year.
Fraud Detection
Many online store owners are looking into new tools that help with fraud detection. This helps lower the risk of phishing attacks and other kinds of fraud. Some store owners are planning on using better fraud analytics, while others are focusing on improving automated detection accuracy and improving the process of chargeback disputes.
Chatbots and Other Digital Tools
Online merchants are turning to chatbots to help improve customer experience, since these bots are able to reply to questions or concerns quickly. Online store owners are also making use of connected devices that offer touchless transactions and a more streamline experience on multiple channels.
New Payment Methods
An increasing number of online store owners are offering other payment methods, such as digital wallets. Other payment methods that online merchants are adding include buy now pay later (BNPL) and localized digital payment methods, such as account-to-account transactions. Offering additional payment methods helps improve the customer experience.
Machine Learning and AI
Some online merchants are using machine learning or artificial intelligence (AI) to handle certain applications, such as authorizing payments and improving fraud management.
Fulfillment Companies
As eCommerce increases, more online merchants are using fulfillment companies to process and fulfill orders, ship merchandise to customers, and handle other tasks. This helps online store owners ensure efficiency and customer satisfaction.
If you’re looking for the right fulfillment company to help your online store thrive, contact Medallion Fulfillment and Logistics. We offer order processing, internet store fulfillment, 3PL services, and much more.