When you run an eCommerce business, staying aware of the latest trends is essential. Knowing what these trends are can help you adjust your approach to running your business in order to help it thrive. From using a fulfillment warehouse to relying on chatbots for customer support, these are some of the top eCommerce trends in the new year.
Chatbots as Customer Support
Did you know that using chatbots for customer support can lead to higher revenue for your eCommerce business? While you might think customers prefer interacting with a live person, many find it easier to use a chatbot for support.
Increased Competition
The number of eCommerce stores continues to grow as new businesses open up and brick-and-mortar stores launch online services. This increased competition makes it more important than ever to focus on customer satisfaction and marketing.
More Online Customers
Although the number of online shops is increasing, so is the number of customers who shop online. This can give you a better chance of attracting more customers and rising above the competition. Figuring out your target audience and finding ways to market your products to them is the key to success for your eCommerce business.
Live Video Shopping
A newer trend involves the use of live streaming for online shopping. How does this work? Businesses show the products they have available and sell them in a live video.
Third-Party Logistics
Third-party logistics (3PL) services can take a number of tasks off your hands. You can depend on these services to fulfill orders for you in a timely manner and handle other tasks that help your business thrive.
If you’re looking for a dependable fulfillment warehouse, please contact Medallion Fulfillment and Logistics. Our services can help your business run smoothly and boost customer satisfaction.