The shift to online retail is here to stay, as more consumers turn to this convenient shopping option. With a growing number of consumers depending on online businesses, it’s important to make sure your company keeps up with customer expectations. Learn more about the latest trends and how a fulfillment warehouse can benefit your business.
Order Tracking
Customers expect the ability to track orders. Being able to do so provides a level of transparency that helps build trust between your customers and your company. Provide customers with tracking numbers, along with real-time updates and automated notifications to keep them up to date on their orders.
Speedy Delivery
Having deliveries made within a couple of days or even on the same day orders are made is a top expectation among consumers. Finding ways to speed up the fulfillment process helps ensure that your customers can get their orders delivered as quickly as possible. This can lead to repeat business for your company.
Simple Return Process
Online shopping comes with a risk that customers won’t be satisfied with the items they order. Providing an easy way for customers to make returns is important for online stores. Make sure you have a clear return policy on your website and provide customers with prepaid return labels, so they can conveniently send items back. Consider adding bubble wrap or other protective materials for shipping fragile items back.
Personalize Customer Experiences
Giving consumers the tools to track orders and ensuring fast delivery helps personalize shopping. Making returns quick and simple goes a step further. These steps can help you build a local customer base and attract new business.
If you’re considering partnering with a fulfillment warehouse, please contact Medallion Fulfillment and Logistics. Our services can help your company meet or even exceed customer expectations, resulting in increased business.