A Guide to Choosing the Right Fulfillment Company

Finding the right fulfillment company can transform your business operations and drive growth. As a business owner, your focus should be on what you do bestselling and growing your company. That’s where choosing the right fulfillment partner becomes crucial.

Understanding Your Fulfillment Needs

Before selecting a fulfillment company, assess your specific requirements. Consider your order volume, product types, shipping destinations, and seasonal fluctuations. Do you need specialized services like kitting, assembly, or returns processing? Understanding these needs upfront helps you find a partner that can truly support your business goals.

Your fulfillment needs will evolve as your business grows. The partner you choose should accommodate these changes without disrupting your operations.

Key Criteria for Selection

Location and Coverage

Strategic warehouse locations directly impact shipping costs and delivery times. Look for fulfillment services with facilities positioned to serve your customer base efficiently. East and West Coast coverage provides nationwide reach while keeping shipping costs manageable.

Service Offerings and Scalability

Choose a fulfillment company that offers comprehensive services beyond basic warehousing. From order processing and pick & pack to customer service and returns handling, your partner should provide end-to-end solutions. Scalability is equally important—ensure they can grow with your business.

Technology and Reporting

Modern fulfillment requires sophisticated technology. Your partner should provide real-time inventory tracking, automated order processing, and detailed reporting capabilities. This transparency allows you to manage your business effectively from anywhere.

Why Medallion Enterprises Is Your Ideal Partner

At Medallion Fulfillment & Logistics, we understand that every business is unique. Our facilities in Los Angeles, California, and Boston, Massachusetts, provide complete nationwide coverage with cost-effective shipping rates and fast turnaround times.

We offer maximum flexibility in selecting fulfillment services that meet your current needs while scaling as you grow. Our expertise serves both small startups and large businesses with equal dedication. From overseas container processing to specialized assembly services, we customize our solutions to fit your specific requirements.

The Benefits of Outsourcing Fulfillment

Partnering with an experienced fulfillment company offers significant advantages. You’ll reduce operational costs, eliminate the need for warehouse space and staff, and gain access to carrier relationships that lower shipping expenses. Most importantly, outsourcing fulfillment frees you to focus on marketing, sales, and business growth.

Our state-of-the-art technology ensures accurate order processing and complete tracking from order receipt to customer delivery. You’ll receive detailed inventory and shipping reports, enabling seamless business management from your desktop.

Making the Right Choice

Choosing the right fulfillment partner isn’t just about warehousing—it’s about finding a company that becomes an integral part of your business. At Medallion, we pride ourselves on creating true partnerships with our customers, providing personalized service that makes you feel like we’re right down the hall.

Ready to streamline your fulfillment operations? Contact Medallion Fulfillment & Logistics today to discover how our customized solutions can help your business grow while saving you time, money, and headaches.

March 31, 2025March 31, 2025

What is a 3PL?

Unlocking the Benefits of a 3PL for eCommerce Fulfillment

The meteoric rise of eCommerce and virtual storefronts has made third-party logistics (3PL) a buzzworthy concept in the world of fulfillment services. Managing operations like warehousing, transportation, and order fulfillment can be challenging for small to mid-size online retailers. If you’re asking yourself whether outsourcing these tasks to a 3PL provider is right for your business, you’re not alone. This article highlights the key benefits of using a 3PL and why Medallion Fulfillment & Logistics should be your trusted partner.

What Is a 3PL?

At its core, a 3PL provider steps in to manage essential supply chain operations for your business. These services can include:

Warehousing for inventory storage

Order fulfillment that ensures accurate packing and shipping

Transportation and shipping brokerage to optimize freight and reduce costs

Supply chain strategy to streamline operations and meet customer expectations

Whether you need help with all of these functions or just one, a 3PL offers a way to offload operational complexity while maintaining control over your brand. Notably, 86% of Fortune 500 companies rely on 3PL providers for an average of three services, proving their immense value for businesses of all sizes.

Why Use a 3PL Provider for Shipping and Fulfillment?

If you’re an eCommerce business owner, fulfillment is likely one of your biggest expenses—not just in terms of finances but also in time and energy. Here’s why outsourcing to a 3PL like Medallion Fulfillment & Logistics could transform your operations:

Focus on Growing Sales

Sales are the lifeblood of any business. Yet, without a 3PL, valuable time is often spent juggling inventory management, shipping logistics, and warehouse supervision. By outsourcing operations to a trusted 3PL provider, you can free yourself to focus entirely on scaling your sales and engaging customers.

Cost-Effective Operations

Running your own warehouse and employing a logistics team is expensive—especially for small to mid-size businesses. Outsourcing allows you to cut costs on facility rentals, equipment, and staff salaries. Additionally, 3PLs can often negotiate significantly reduced shipping rates with carriers like FedEx or UPS, thanks to their high-volume shipments. These savings can be funneled back into growing your business.

Meet Customer Delivery Expectations

Fast shipping is no longer optional. Same-day and next-day deliveries have become industry standards, and customers expect their orders to arrive quickly and reliably. With their established distribution networks, 3PLs like Medallion Fulfillment & Logistics ensure orders are delivered on time, no matter where your customers are located.

Maintain Control Over Your Brand

Outsourcing doesn’t mean losing control. With a 3PL, you’re still the face of the company, managing branding, customer service, and the overall customer experience. The 3PL simply handles the behind-the-scenes logistics, working seamlessly to align with your business’s goals.

Leverage Strategic Warehouse Locations

The location of your inventory impacts both delivery speed and shipping costs. With Medallion’s dual warehouses on the East Coast and West Coast, eCommerce providers can enjoy rapid shipping across the nation while lowering transit times. Storing inventory at both locations means reaching customers faster while cutting down on costs.

3PL Options for Every Business

You don’t need to be an enterprise company to reap the rewards of working with a 3PL. Even startups with limited resources can benefit. Medallion’s specially-designed flat-rate fulfillment program ensures that smaller businesses get access to professional logistics solutions without breaking the bank.

The Key Functions and Benefits of Partnering with a 3PL

Collaborating with a 3PL provider allows businesses to optimize their workflows in several ways:

Improved Efficiency: A 3PL handles the complexities of fulfillment, allowing you to operate more efficiently.

Scalability: Partnering with a 3PL makes it easier to scale your business operations during periods of growth.

Access to Technology: Advanced logistics platforms provided by 3PLs monitor inventory, automate processes, and increase transparency within your supply chain.

Expertise at Your Fingertips: Logistical expertise means fewer delivery delays, packaging errors, or inventory management hiccups.

Why Choose Medallion Fulfillment & Logistics?

With decades of experience in fulfillment, Medallion Fulfillment & Logistics differentiates itself not just with top-tier logistics services but also with a focus on customer satisfaction. Medallion stands out by:

Offering customized solutions for businesses of all sizes, including startups.

Maintaining a coast-to-coast warehouse network for nationwide shipping efficiency.

Providing a flat-rate startup program, making professional fulfillment accessible.

Enabling detailed shipment tracking and tasting notes to deliver a premium customer experience.

Medallion is committed to helping businesses like yours thrive in the competitive world of eCommerce, ensuring seamless fulfillment and unparalleled support.

Is a 3PL Right for Your Business?

Outsourcing fulfillment is about more than just saving time—it’s about setting your business up for long-term success. By partnering with a 3PL provider like Medallion Fulfillment & Logistics, you can streamline your processes, meet customer expectations, and remain focused on what you do best—selling great products.

Interested in taking the next step? At Medallion Fulfillment, we specialize in creating tailored solutions for eCommerce businesses. Contact us today to learn how we can make your operations more efficient and cost-effective.

Start building a stronger, faster, and smarter fulfillment operation with Medallion—because your business deserves the best.

June 10, 2024June 10, 2024

What to Know About Low Average Order Value eCommerce

Improved Average Order Value (AOV) with 3PL Services

Understanding and Optimizing Low Average Order Value E-Commerce

Running an e-commerce business involves keeping track of various key performance indicators such as average order value (AOV). AOV refers to the revenue you generate per sale during a certain period. Low AOV means that your customers are spending less per order.

Having a low AOV presents various challenges including less profit per sale, dependency on volume, and slow business growth. However, there are instances where a low AOV e-commerce model makes sense, depending on your industry. Also, there are effective strategies to maximize your online business’s AOV.

Importance of AOV as an E-Commerce Metric

AOV influences how you approach marketing, pricing, and promotions. You can use AOV to gauge the health of your e-commerce business and optimize to realize better returns from every sale.

Overall, it can help your marketing team evaluate the efficacy of specific strategies. For instance, a low AOV gives you an opportunity to try out different marketing tactics. In this case, you can leverage upselling and product bundling and optimize accordingly based on results.

Ways to Increase Your Average Order Value

One of the best ways to encourage customers to spend more is through upselling and cross selling via timely promotions, offers, and product bundles. For instance, you can offer marginal or bulk discounts to move inventory faster. You can also provide coupons and deals based on minimum spend thresholds.

Present additional purchase options like related, newly added, and popular products. Also, place high-value products in front of your visitors more. Loyalty programs that incentivize return customers also work wonders.

Offering a personalized customer experience is also important. Leverage user data to recommend products based on individual customers preferences and purchase history. You can also conduct personalized email campaigns to pique customer interest.

Optimizing your e-commerce site can also increase AOV. A responsive and intuitive website increases purchases from first-time and return visitors.

Ensure your website is easy to navigate with filtering options and optimized product pages. You should also streamline your checkout process. Checkout difficulties often lead to fewer purchases and cart abandonment.

Another effective way to maximize AOV is by streamlining your fulfillment process. It’s crucial to partner with a competent fulfillment company to support increased sales volume. After all, scaling is a major challenge for low AOV e-commerce setups. A fulfillment company can help you handle aspects like product storage, shipping, tracking, and prompt delivery.

Conclusion

It’s important to understand how AOV affects your e-commerce business. Implementing strategies to improve this metric can help ramp up overall revenue. Proper product promotion, pricing strategies, and optimized user experiences help you get more out of each order.

An important step toward e-commerce success is hiring a reputable fulfillment company to support your venture. Medallion Fulfillment and Logistics offers tailored solutions based on business goals and requirements.

Our services can help you improve AOV, save operational costs, and scale comfortably. Contact us today to unlock your e-commerce business’s full profitability potential.

September 11, 2023September 7, 2023

Is Your eCommerce Business Ready to Outsource Fulfilment and Warehousing?

Cardboard box package with blur hand of Asian shopper woman picking product from shelf in warehouse. customer shopping lifestyle in department store or purchasing factory good concepts.

No matter how competent and ambitious you are, you can’t do it all. Successful eCommerce entrepreneurs know when and where to seek help. Are you ready to outsource to a fulfillment warehouse? Use these questions to guide your decision.

1. What type of product do you sell?

Many fulfillment warehouses offer general services that fit a wide range of products. Other companies support specific categories, such as clothing or appliances. Keep in mind that you’re likely to pay more for specialized services.

2. Does the cost fit your budget?

Outsourcing is counterproductive if it eats into your profitability. Crunch the numbers to make sure the value of the expense outweighs the cost.

3. Does the fulfillment company provide complete customer support?

Unlike brick-and-mortar stores, eCommerce businesses can’t provide face-to-face customer service. Email support is helpful, but it’s only part of the solution. A first-rate fulfillment service includes phone and online chat in their communication options. And don’t forget that you are also a customer who deserves quality support.

4. How does the fulfillment company handle mistakes?

While 100 percent fulfillment is always the goal, the reality is that mistakes happen. A customer may receive an incorrect or damaged item, or the order may be lost entirely. Get the company’s policies and procedures for damaged, lost, or incorrect shipments spelled out in detail so you don’t get unpleasant surprises down the road.

5. Are the fulfillment services scalable?

As your business grows, a fulfillment company’s services should grow with you. Don’t forget about short-term scalability, such as fluctuations in business during the end-of-year holiday season.

Experienced and Cost-Effective Fulfillment Warehouse Services

Our family-owned business has grown from a small operation located in a garage to a company with facilities on both coasts. Contact us at Medallion Fulfillment & Logistics to learn more.