We got there one step ahead of the sheriff! Alvin wasn’t a client yet when he called us in a panic. He had recently moved his extensive inventory into a new fulfillment house and it had just gone belly up. The Sheriff was on his way to lock the doors and Alvin’s business was in peril. Without his inventory, Alvin would be out of business.
We instantly rerouted some of our trucks and raced across town. Our fast-moving crews loaded Alvin’s stock and moved it out right before the padlock clicked shut. Most of that other company’s customers were not as lucky, and their inventories languished for months in a warehouse they could not access. Without missing a beat, our staff cataloged and stored Alvin’s considerable inventory, and we started shipping his orders in record time. He has been a highly satisfied customer ever since.
Your inventory is the lifeblood of your eCommerce business. When you trust a third-party logistics (3PL) provider to handle your products, you are putting your company’s future in their hands. Alvin’s story serves as a stark reminder that choosing the wrong partner can lead to catastrophic consequences for your brand, your revenue, and your stress levels.
You need a partner that acts as an extension of your own business. You need a team that will drop everything to solve a crisis and strategically position your brand for long-term growth. Read on to learn how an experienced fulfillment partner with bi-coastal warehouses can safeguard your assets, keep your shipping costs low, and deliver the scalable solutions your business needs to thrive.
Problem Solving and Customer-Focused Flexibility
Most fulfillment centers view their job as a simple transaction: pick the item, pack the box, and hand it to a carrier. We take a distinctly different approach. As a dedicated partner, we believe our job is to solve your problems and facilitate your growth.
Because Alvin operated his educational counseling business entirely by mail, phone, and fax, he never embraced computers. Many modern fulfillment centers would have turned him away. Instead, we used our flexibility to accommodate his specific business methods. We leveraged our state-of-the-art computer technology on the backend to help him track inventory, expedite order taking, and maintain detailed accounting records. We even helped him transfer his inventory from its original VHS format to DVD using our media duplication services, significantly increasing his sales.
When you run an eCommerce business, unexpected challenges will arise. Printers will miss deadlines, carriers will misplace pallets, and urgent orders will arrive at the eleventh hour. A great fulfillment partner does not offer excuses. They offer immediate, hands-on solutions.
The Strategic Advantage of Bi-Coastal Warehouses
Customers expect their orders to arrive quickly and affordably. If your inventory is sitting in a single warehouse in the middle of the country, you are likely paying premium shipping zones to reach the coasts.
Operating bi-coastal warehouses is one of the most effective ways to optimize your supply chain. We maintain state-of-the-art fulfillment centers in Los Angeles, California, and Boston, Massachusetts. This strategic positioning gives your business a massive competitive advantage.
Here is how a bi-coastal fulfillment strategy directly benefits your bottom line:
- Faster Delivery Times: By splitting your inventory between the West Coast and East Coast, you place your products physically closer to the vast majority of the US population. Your customers get their orders faster, leading to higher satisfaction and repeat purchases.
- Lower Shipping Costs: Shipping zones dictate your postage rates. When you ship from Los Angeles to New York, you pay the highest zone rates. With a bi-coastal setup, East Coast orders ship from Boston, and West Coast orders ship from LA. You bypass high-zone shipping fees entirely.
- Easy International Access: Both of our locations offer immediate access to major shipping ports. We are located near the Port of Los Angeles and offer seamless global fulfillment outsourcing from our Boston facility.
- Unified Inventory Management: Managing two warehouses sounds complicated, but our seamless software integration makes it effortless. Our unified system allows you to manage ordering and shipping from the warehouse of your choice using a single, intuitive platform.
Rooted in Family Business Values
Unlike venture-backed startups that burn through cash and disappear overnight, Medallion Fulfillment & Logistics has been serving business owners for over 30 years. We started in the Kent family garage and grew into a national enterprise.
Because we are a family-owned and operated business, we deeply understand the pressures and problems our clients face. We know what it feels like to build a company from the ground up, manage cash flow, and worry about keeping customers happy. We treat your business with the same care and respect that we apply to our own.
Our longevity in the industry means we have established rock-solid relationships with major shipping carriers. We leverage these relationships to secure better rates and resolve transit issues swiftly. When you partner with us, you gain the stability of a financially sound, well-respected firm staffed by long-term employees who genuinely care about your success.
Scalable Services Designed for Growth
Your fulfillment needs today will look very different from your fulfillment needs a year from now. A rigid 3PL can severely bottleneck your growth if they cannot adapt to your changing order volumes or new sales channels.
We designed our fulfillment services to be entirely scalable. Whether you are shipping 50 orders a month or 50,000, we have the infrastructure to support you.
We offer a wide range of services to streamline your operations:
- Startup Programs: For new businesses, Etsy stores, or test marketers, we offer a Flat Rate Fulfillment Starter Program. This allows you to test new products with set fulfillment expenses that protect your limited capital.
- B2B and B2C Fulfillment: We handle both direct-to-consumer eCommerce shipments and large business-to-business wholesale orders, including less-than-truckload (LTL) freight.
- Seamless Tech Integrations: Our software integrates smoothly with all popular shopping cart platforms, ensuring automated, fast order processing without manual data entry.
- Amazon Replenishment: We provide Amazon stock warehouse replenishment services, helping you avoid strict FBA storage limits and expensive long-term storage fees.
- 24/7/365 On-Call Support: For clients who need parts or critical items shipped immediately, we provide round-the-clock counter-to-counter air service and local couriers.
Partner With a Fulfillment Center That Has Your Back
Selling your products and growing your brand is what you know and love. Managing warehouse staff, negotiating shipping rates, and packing boxes takes you away from those vital revenue-generating activities.
Handing over your logistics to an experienced fulfillment partner frees up your time and protects your inventory from unforeseen disasters. Medallion Fulfillment & Logistics provides the responsive customer service, bi-coastal warehouse reach, and flexible technology required to take your business to the next level.
Keep your eCommerce shop running smoothly and profitably, no matter what challenges arise. Complete our quick online form today to get a free price quote, and discover how our personalized fulfillment services can accelerate your business growth.