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Is Your 3PL Ghosting You When It Matters Most?

Medallion Warehouse Station for packing and shipping products

A critical shipping error surfaces hours before your biggest promotional drop of the year. You fire off an urgent ticket to your third-party logistics (3PL) provider. The response? An automated message: “We’ll get back to you in 48–72 hours.” 

For growing eCommerce brands, that kind of silence isn’t just frustrating—it’s costly. Lost sales, damaged customer relationships, and negative reviews can follow a single mishandled fulfillment crisis. And yet, many businesses continue to entrust their operations to tech-heavy 3PL platforms that treat them like a barcode in a system rather than a brand worth protecting. 

The good news: there’s a better way. A high-touch fulfillment partner that functions as a true extension of your team can mean the difference between a close call and a full-blown disaster. 

Why Automated 3PL Platforms Fall Short in High-Stakes Situations 

Venture-backed fulfillment platforms have invested heavily in automation—and that works well, right up until it doesn’t. Routine orders flowing through a smooth pipeline? No problem. But the moment something goes wrong, you discover the hard truth: algorithms don’t troubleshoot, and ticket queues don’t have common sense. 

Consider some of the scenarios where automation breaks down fastest: 

  • Complex kitting and custom bundling. When a promotional bundle requires special assembly instructions, non-standard packaging, or last-minute substitutions, automated workflows can’t adapt on the fly. A human has to make that call. 
  • Sudden order exceptions. Address discrepancies, carrier rejections, and oversized-package flags need immediate human judgment—not a canned response 48 hours later. 
  • Inventory discrepancies before a major launch. If your stock count is off by even a small margin the night before a product drop, every hour of silence from your 3PL translates directly into revenue lost and customer trust eroded. 

The real danger of “ghost” 3PL customer service isn’t just the delay—it’s that your brand absorbs the consequences. Your customers don’t see the ticket queue. They see a late shipment, a missing item, or a damaged product. And they leave reviews accordingly. 

The Case for Proactive, Human-First Fulfillment 

There’s a meaningful operational difference between a 3PL that reacts to problems and one that prevents them. At Medallion Fulfillment & Logistics, the approach is built around proactive monitoring and human ingenuity at every stage of the fulfillment process. 

That means catching pick-and-pack errors before a package reaches the loading dock—not after a customer complaint forces a costly return. It means having an experienced team member available to make real-time decisions when an exception arises. And it means your business has a direct line to people who know your account, your products, and your expectations. 

With over 32 years in the fulfillment industry, Medallion has seen what happens when brands scale too fast with the wrong logistics partner. The companies that weather growth the smoothest are the ones with a fulfillment team that communicates proactively, not reactively. 

Protecting Your Inventory—and Your Reputation—Year-Round 

Beyond customer service, the physical environment where your products are stored has a direct impact on your brand. This becomes especially critical during the late-summer months, when temperature fluctuations can compromise sensitive goods—cosmetics, supplements, specialty foods, and other products that don’t tolerate heat well. 

Medallion’s secure, climate-controlled warehouse facilities in Los Angeles and Boston maintain consistent, room-temperature conditions designed to protect inventory across product categories. That’s not just a nice-to-have—for certain SKUs, it’s the difference between sellable product and a costly write-off. 

Omni-channel brands also face another layer of operational risk: big-box retail compliance. Major retailers like Target and Walmart enforce strict routing guides, labeling requirements, and EDI standards. Non-compliance triggers chargebacks that chip away at your margins, often without warning. An experienced fulfillment partner with compliance expertise can flag these issues before shipments go out, keeping your retail relationships intact and your bottom line protected. 

Why Growing Brands Call Medallion an “Incubator for Fulfillment” 

Medallion Fulfillment & Logistics occupies a unique position in the 3PL landscape. The company offers the national infrastructure of a large-scale operation—coast-to-coast warehouse coverage, carrier relationships that keep shipping costs competitive, and software that integrates with most major shopping carts—alongside the personalized service that most enterprise platforms simply don’t provide. 

That’s why industry partners refer to Medallion as an “incubator for fulfillment.” Startups and mid-sized brands don’t just get a warehouse—they get a team that understands the pressures of scaling, responds like a partner, and grows alongside them. 

From startup programs designed for brands just getting off the ground, to Amazon stock warehousing and apparel fulfillment for more established operations, the services are built to scale with your business rather than forcing you to scale to fit the service. 

Stop getting ghosted by your logistics provider. Reach out to the Medallion team today to request a free price quote and find out what a true fulfillment partnership looks like. PL) 

Your Fulfillment Partner Shapes Your Brand’s Future 

Every order your 3PL ships is a direct reflection of your brand. When fulfillment goes wrong—and without the right partner, it will—the damage shows up in your reviews, your return rates, and your repeat purchase numbers. These aren’t abstract risks. They hit your bottom line. 

Choosing a fulfillment partner isn’t just an operational decision. It’s a brand decision. A partner who communicates clearly, catches errors before they escalate, and treats your business with the attention it deserves is one of the most valuable assets a growing eCommerce brand can have. 

Don’t settle for silence when you need answers most contact Medallion Fulfillment & Logistics for a free price quote.

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How 3PLs Empower DTC Brands to Scale Faster

Third Party Logistics for Ecommerce Brands

Direct-to-consumer (DTC) brands have revolutionized retail by cutting out middlemen and building direct relationships with customers. However, as these brands scale, fulfillment operations often become their biggest bottleneck.

Managing warehouses, processing orders, and shipping products can quickly overwhelm growing businesses. That’s where third party logistics for ecommerce becomes essential—transforming fulfillment from a headache into a competitive advantage.

The Fulfillment Bottleneck That Stops DTC Growth

When DTC brands experience rapid growth, their initial fulfillment setup rarely keeps pace. What works for 50 orders per week quickly crumbles under 500 orders per day. Common challenges include:

Limited warehouse space forces brands to rent additional storage or turn away inventory. Growing product lines need more room, but securing additional space requires long-term commitments and upfront costs.

Rising operational costs eat into profit margins. Hiring warehouse staff, investing in packaging equipment, and managing inventory systems drain resources that could fuel marketing and product development.

Inventory management nightmares lead to stockouts and overstock situations. Without sophisticated tracking systems, brands struggle to maintain optimal inventory levels across multiple SKUs.

Time drain on core activities pulls leadership away from strategy and growth. When founders spend hours packing boxes instead of building partnerships or developing products, growth stagnates.

These pain points compound as order volume increases, creating a ceiling that prevents sustainable scaling.

How 3PLs Transform Fulfillment Into Growth Engines

A strategic 3PL partnership addresses these bottlenecks while creating new growth opportunities. Modern third party logistics for ecommerce providers offer far more than basic warehousing–they deliver comprehensive solutions that scale with your business.

Nationwide warehouse networks eliminate geographic limitations. When you outsource ecommerce fulfillment to providers like Medallion Fulfillment, you gain access to strategically located facilities. Our Los Angeles and Boston locations enable coast-to-coast coverage, reducing shipping times and costs for customers nationwide.

Advanced technology integration connects your ecommerce platform directly to fulfillment operations. Real-time inventory tracking, automated order routing, and predictive analytics eliminate manual processes while providing valuable business intelligence.

Branded fulfillment experiences maintain your customer relationships even when orders ship from third-party facilities. Custom packaging, personalized inserts, and kitting services ensure your brand identity reaches customers intact.

Transform Your Fulfillment Into a Competitive Advantage

The most successful DTC brands treat fulfillment as a strategic capability, not just an operational necessity. 3PL (Third Party Logistics) partnerships enable this transformation by providing professional operations, advanced technology, and scalable infrastructure—freeing you to focus on what you do best.

Don’t let fulfillment bottlenecks limit your growth potential. Contact Medallion Fulfillment today to start your third party logistics for ecommerce partnership and discover how professional fulfillment services can accelerate your DTC brand’s success.

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Beat the Late-Summer Sales Surge Before It Beats You

Ecommerce 3PL Provider

August is a tipping point. Summer drops are hitting peak volume, and the Q4 holiday rush is already taking shape in the background. For growing ecommerce brands, that combination is exciting—and exhausting in equal measure. 

Here’s the problem: scaling your sales is only half the battle. If your fulfillment operation can’t keep pace, you’ll spend your busiest weeks buried in boxes, printing labels, and fielding “where’s my order?” emails instead of doing what you actually do best. Whether you’re shipping out of a spare bedroom, a cramped garage, or a tech-only 3PL that treats you like a ticket number, the late-summer surge has a way of exposing every crack in the system. 

The good news? A professional, scalable ecommerce fulfillment service can change all of that—fast. Here’s how to position your business to handle the surge, and set yourself up for a strong Q4 while you’re at it. 

Why Geography Is Your Most Underrated Logistics Strategy

Most growing ecommerce brands think about fulfillment in terms of speed. That’s important, but speed is largely a function of location. Ship everything from a single warehouse on one coast, and customers on the other side of the country are automatically looking at longer transit times and higher shipping costs—whether you pass those costs on or absorb them yourself. 

Medallion Fulfillment & Logistics operates two warehouse facilities: one in Chatsworth (Los Angeles) and one in Franklin (Boston). That dual-node structure is more than a logistical convenience. It’s a strategy. By splitting your inventory across both coasts, you dramatically reduce the number of shipping zones your orders travel through. Fewer zones mean lower carrier costs and faster delivery windows—both of which matter enormously during a seasonal surge. 

Faster delivery builds trust. When shoppers see a two-day estimate instead of five-to-seven, they’re less likely to abandon their carts and more likely to come back. During a period when every conversion counts, that difference is significant. 

Ecommerce Fulfillment Services That Work With Your Tech Stack

A fulfillment partner should simplify your operations, not add a new layer of complexity to them. That means seamless integration with the platforms you’re already using—without needing a developer to make it happen. 

Medallion’s ecommerce fulfillment services connect directly with the most widely used shopping carts and marketplaces, including Shopify, Amazon, TikTok Shops, and more. When a customer places an order, the system processes it, picks and packs it, ships it, and pushes the tracking number back to the customer—automatically. No manual entry, no follow-up, no gaps. 

That level of automation matters most when order volume spikes. Manual processes that are manageable at 50 orders a day become a liability at 500. A well-integrated fulfillment system absorbs that volume without requiring you to hire additional staff or extend your own hours. 

The Medallion Difference: A Family Business That Knows What Growth Looks Like

Medallion Fulfillment & Logistics didn’t start as a national enterprise. It started in the Kent family garage. 

That origin story matters because it shapes how we operate. We’ve lived the growing pains that come with scaling a business—the moment when demand outpaces your ability to fulfill it, when the systems that worked at a smaller scale start to break down, when you realize you’re spending more time on logistics than on the customers and products that got you here. We scaled through those challenges, and we built Medallion into what it is today: a premier fulfillment operation with over 32 years of experience, coast-to-coast warehouse coverage, and a client roster that spans startups to established ecommerce brands. 

What hasn’t changed is the approach. Every client’s inventory receives the same level of care and attention we gave our very first shipment. As a family business, our reputation is tied directly to yours. When your customers receive their orders accurately and on time, that reflects well on both of us. 

That’s not a marketing line. It’s how we’ve operated for over three decades. 

Turning a Seasonal Surge Into a Predictable Growth Engine

Late summer doesn’t have to feel like a scramble. With the right ecommerce fulfillment partner, it becomes a predictable part of your growth calendar—a period you can prepare for, execute cleanly, and use as a springboard into Q4. 

Here’s what that looks like in practice: 

  • Inventory split across LA and Boston keeps your shipping costs low and delivery times competitive nationwide. 
  • Platform integrations handle order processing and tracking automatically, so your team stays focused on sales and marketing. 
  • Scalable pricing means you’re not paying for capacity you don’t need during slower months, and you’re not scrambling to add it when demand spikes. 
  • A fulfillment partner with real operational history means fewer surprises and faster problem-solving when things don’t go exactly as planned. 

The brands that come out of the late-summer surge in the best position are the ones that stopped acting as their own warehouse clerk—and started treating logistics as a growth function rather than a cost center. 

Stop Running Your Business From a Shipping Station

You built your ecommerce brand to sell products, not to manage inventory spreadsheets at midnight. The late-summer sales surge is an opportunity—but only if your fulfillment operation is built to handle it. 

Medallion Fulfillment & Logistics has the warehouse locations, the technology, and the family-business commitment to help you scale through peak season and into Q4 with confidence. Get a free price quote today and see how affordable custom logistics can be. Your next sales surge should be something you look forward to—not something you survive. 

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From Dock to Doorstep: Unleash Ecommerce Growth

From Dock to Doorstep: Unleash Ecommerce Growth

If you are spending your evenings packing boxes, tape-gun in hand, you aren’t running an e-commerce empire. You are running a shipping department. Many business owners start out handling their own shipping to save money. Eventually, that self-fulfillment turns from a money-saver into a serious growth-killer. Every hour you spend printing labels and applying packing tape is an hour you lose for marketing, product development, and building your brand. 

Real scale happens when you step away from the daily logistics grind. You can achieve this by outsourcing your shipping operations to a dedicated ecommerce fulfillment service. Partnering with experienced professionals allows you to handle volume spikes seamlessly, reduce shipping errors, and ultimately reclaim your valuable time. 

Let’s face it. Selling is what you know and love. Managing warehouse logistics is a highly specialized task that requires software, space, and a dedicated team. Handing off your operations to a trusted partner gives you the freedom to focus entirely on driving sales. Here is a closer look at what true fulfillment support entails and how it transforms your daily business operations. 

What “Full-Service” Actually Looks Like at Medallion

A true ecommerce fulfillment service does much more than simply put items into a box. It manages the entire lifecycle of your inventory from the moment it arrives from your manufacturer. When you partner with Medallion Fulfillment & Logistics, we handle receiving inventory in any form. You can send us loose bulk cartons, standard pallets, or full overseas containers. 

Our team immediately begins the de-vanning process upon arrival. We carefully unload your containers, inspect the cargo, and log it into our secure storage systems. This meticulous inventory control ensures that you always have an accurate count of your available stock, visible in real-time through our software dashboard. You will never have to guess how many units you have ready to sell. 

Security is a massive concern for any business owner storing products off-site. We treat your merchandise with the utmost care and protection. Our fulfillment warehouse facilities feature premium security measures to protect your assets around the clock. We utilize 24/7 video monitoring and advanced motion sensors throughout our buildings. Our warehouse staff is fully bonded, providing an extra layer of trust and reliability. For clients dealing in electronics, jewelry, or other expensive merchandise, we utilize specialized high-security cages. Your high-value goods remain locked down and strictly monitored, giving you total peace of mind. 

Precision on the Floor: Advanced Pick, Pack, and Ship

Fulfilling orders accurately is the most critical touchpoint you have with your customer. A wrong item or a delayed package damages your brand reputation and leads to costly returns. We eliminate these headaches by utilizing advanced pick, pack, and ship protocols on our warehouse floor. 

Our automated shipping software integrates seamlessly with your online store. The moment a customer clicks “buy,” the order flows directly to our team. The software generates precise barcoded labels for common carriers, mapping out the most efficient shipping routes. We employ custom kitting, careful assembly, and strict barcode scanning during the pick-and-pack process to drastically reduce human error. Every item is scanned to verify it matches the exact order profile before the box is ever sealed. 

Technology only solves part of the equation. We know that automated systems can sometimes feel rigid, which is why we heavily emphasize the human element in our operations. When you work with us, you are assigned a real, dedicated account manager. This professional knows your specific packaging standards, brand guidelines, and unique operational needs. If a customer emails you frantically needing an address change, or if a tracking number glitches, your account manager is standing by. They can physically walk the warehouse floor, check a shipping line, and make a necessary change on the fly. Direct, human customer service matters when you need instant updates, and we deliver that dedicated support every single day. 

Savvy Multi-Channel Services and Amazon Replenishment

Selling across multiple channels is the best way to grow your revenue. Today’s business owners frequently rely on Amazon to drive massive sales volume. Relying entirely on Amazon’s fulfillment network comes with significant drawbacks. Amazon imposes strict storage limits and charges incredibly steep long-term storage fees. Keeping your entire inventory in their warehouses will quickly eat away at your profit margins. 

Brands use Medallion as a strategic buffer warehouse to combat these costs. We provide highly efficient Amazon replenishment services for both Fulfilled by Merchant (FBM) and Fulfilled by Amazon (FBA) models. You can store your bulk inventory in our affordable, secure facilities. As your Amazon stock begins to run low, we quickly prep and ship the exact required quantities to the FBA centers. This strategy shields you from Amazon’s expensive storage fees while maintaining healthy stock levels to keep your product listings active and ranking well. 

Our software integrations make this entire process effortless. We bridge major shopping carts and marketplaces directly to our Los Angeles and Boston fulfillment floors. Operating out of an East Coast and a West Coast warehouse allows for speedy delivery of your products nationwide. You can choose either Los Angeles, Boston, or both locations for fast coast-to-coast shipping. This bi-coastal strategy keeps your transit times short and your shipping costs low, ensuring your customers receive their orders quickly and reliably. 

Take Your Time Back with a Trusted Logistics Partner

Your business isn’t a collection of random algorithm data points. It is your passion. Medallion Fulfillment & Logistics brings over three decades of family business dedication to your ecommerce fulfillment. From the moment your containers hit the ports in LA or Boston to the exact second the package arrives at your customer’s door, we take care of it all with absolute precision. 

Take your time back and let the logistics experts handle the heavy lifting. You can confidently step away from the packing tape and focus your energy on marketing, product expansion, and overall business development. Reach out to our team today to get a free price quote customized specifically for your operation. 

Frequently Asked Questions About Ecommerce Fulfillment

What shopping carts integrate with your software?

Our advanced shipping software offers full integration with most popular third-party shopping carts. We make it simple to connect platforms like Shopify, WooCommerce, Magento, and BigCommerce directly to our warehouse floors. This ensures your orders flow to us automatically, allowing for fast, same-day or next-day order processing. 

How do bi-coastal warehouses lower my shipping costs?

Shipping a package across the country requires moving through multiple carrier zones, which significantly increases the postage rate. By splitting your inventory between our Los Angeles and Boston fulfillment warehouses, your orders are shipped from the facility closest to the end customer. This reduces the number of shipping zones a package travels through, keeping your carrier costs down and accelerating delivery times. 

Can you handle special packaging requirements for my brand?

Absolutely. We understand that the unboxing experience is a crucial part of your customer satisfaction. Your dedicated account manager will work closely with you to understand your specific presentation standards. We handle custom kitting, tissue paper wrapping, custom inserts, and specialized assembly to ensure your brand is represented perfectly upon arrival. 

Is my business too small to outsource fulfillment?

Many small business owners wait too long to outsource because they fear they do not have enough order volume. We offer highly scalable services and specialized Start-up Programs designed to grow with you. Partnering with an experienced fulfillment warehouse early on helps you establish reliable shipping practices, freeing you up to aggressively market and scale your online shop. 

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Resilience in the Storm: Building a “Disaster-Proof” Supply Chain

Supply chain volatility is no longer a rare event. From sudden port labor disputes to severe weather anomalies, disruptions have become a regular part of doing business. When containers sit anchored offshore and freight costs unexpectedly spike, small to medium business owners are often the ones who feel the strongest financial impact. 

Shipping delays directly erode customer trust and cut into your bottom line. Customers who expect fast, reliable delivery will quickly abandon their shopping carts if they see extended shipping times. Relying on a single distribution point leaves your business entirely exposed to regional bottlenecks, forcing you to constantly react to emergencies rather than focusing on growth. 

Fortunately, you can protect your operations by building redundancy into your logistics network. By distributing your inventory strategically and leveraging established carrier partnerships, you can transform supply chain vulnerabilities into competitive advantages. Here is how adopting a multi-node fulfillment strategy keeps your business thriving, even when unexpected storms hit. 

The Single-Point-of-Failure Risk 

Placing all your inventory in one geographic location might seem easier to manage initially, but it creates a massive vulnerability. If a port strike or natural disaster shuts down your only warehouse region, your entire fulfillment operation grinds to a halt. 

Consider the recent labor disputes that rattled the logistics industry. In October 2024, a major dockworker strike temporarily shut down 36 ports along the East and Gulf Coasts. Over 45,000 workers walked off the job, freezing roughly 40% of total United States cargo volume. Industry experts estimated the economic impact of that brief shutdown reached up to $5 billion per day. Even a short disruption creates massive operational backlogs. Supply chain analysts noted that just one week of a port strike can result in nearly a month of congestion and delays. 

The West Coast has faced its own share of hurdles. Throughout early 2023, unresolved labor contract negotiations caused severe uncertainty at major ports like Los Angeles and Long Beach. Shippers became wary of potential lockouts and rapidly diverted their freight elsewhere. 

When your business relies on a single warehouse, you have no safety valve during these crises. Your products sit stranded in containers, backorders pile up, and your customer service team is left apologizing for delays entirely out of your control. 

Strategic redundancy: Splitting inventory from coast to coast 

The most effective way to eliminate the single-point-of-failure risk is by decentralizing your inventory. A multi-node distribution strategy involves placing your products in multiple fulfillment centers across different regions. At Medallion Fulfillment & Logistics, our dual-coast footprint features strategic warehouse locations in Los Angeles and Boston. 

Splitting your inventory between the West Coast and the East Coast provides a critical safety net. If an Atlantic storm delays shipments into Boston, your Los Angeles facility can seamlessly pick up the slack to keep orders moving. This geographic diversification ensures your business remains operational regardless of localized disruptions. 

Beyond disaster mitigation, a dual-coast strategy offers several everyday business benefits: 

  • Faster delivery times: Storing products closer to your end consumers drastically reduces transit times. You can consistently meet consumer expectations for fast shipping without relying on expensive expedited air freight. 
  • Lower shipping costs: Shipping packages across the country eats into your profit margins. By fulfilling orders from the warehouse closest to the buyer, you reduce the shipping distance and lower your carrier costs. 
  • Smarter inventory management: You can allocate your stock based on regional buying trends. If a particular product sells better on the East Coast, you can heavily stock the Boston facility to meet that specific demand. 

The veteran’s advantage: Navigating tight capacity 

Having a solid warehouse network is only half the battle. You also need reliable transportation to move your goods from the port to the warehouse, and from the warehouse to your customer. During times of severe supply chain disruption, carrier capacity tightens rapidly. Trucking shortages emerge, prices surge, and newer businesses often struggle to secure space on delivery trucks. 

This is where experience becomes your greatest asset. Medallion Fulfillment & Logistics brings over 32 years of established relationships with major freight carriers and parcel networks. The logistics industry operates heavily on trust, volume, and long-term partnerships. Because we have spent decades collaborating with top-tier carriers, we secure priority space and better pricing for our clients, even during peak seasons or industry crunches. 

You do not have to waste your valuable time negotiating spot rates or frantically searching for available trucks. Our veteran team leverages these deep-rooted connections to keep your shipping costs manageable while providing superior, uninterrupted service to your buyers. 

Real-time agility with a unified tech stack 

Managing inventory across multiple warehouses might sound complicated, but modern logistics technology makes it seamless. Effective multi-node distribution requires total visibility over your stock levels and incoming orders. You need to know exactly what products are sitting in Los Angeles and what is available in Boston at any given moment. 

We utilize a unified tech stack that integrates warehouse management and order management directly with your eCommerce platforms. This technology functions as a central command center for your entire operation. 

  • Automated order routing: When a customer places an order, the system instantly calculates the optimal fulfillment location. It factors in product availability, customer proximity, and current shipping rates to ensure the most cost-effective delivery. 
  • Real-time inventory visibility: You can monitor your stock levels across both facilities from a single dashboard. This prevents stockouts and helps you accurately forecast when it is time to reorder from your suppliers. 
  • Instant pivoting during disruptions: If a regional disruption occurs, you can immediately reroute fulfillment rules. The software allows you to pause shipping from an affected facility and automatically push all incoming orders to the operational warehouse. 

This level of real-time agility turns sudden supply chain surprises into smoothly managed planned moves. Your customers simply receive their orders on time, completely unaware of the complex logistics executing behind the scenes. 

Future-proof your fulfillment strategy 

Selling your products and growing your brand is what you know and love. Constantly worrying about port congestion, weather delays, and carrier capacity takes your focus away from scaling your business. Building a resilient, disaster-proof supply chain requires strategic planning, trusted carrier relationships, and the right geographic footprint. 

You can turn complex logistics into a seamless growth engine by partnering with an experienced third-party logistics provider. Keep your eCommerce shop running smoothly around the clock, no matter what disruptions occur globally. Contact us at Medallion Fulfillment & Logistics to learn more about our dual-coast capabilities and how we can customize an innovative, cost-effective solution to fit your specific business needs.