East Coast Fulfillment Warehouse Archives - Page 5 of 14

October 11, 2023October 5, 2023

Ecommerce Store Owners’ Top Ten Challenges – How to Overcome Them and Succeed Online

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With more consumers turning to online stores for their purchases, this is a great time to run an eCommerce business. However, online store owners face certain challenges that can make or break their business. From protecting consumer information online to finding better ways to fulfill orders, such as with help from a fulfillment company, these are some of the top challenges eCommerce store owners face.

1. Building Customer Loyalty

With so many online stores to choose from, having customer loyalty can be tough. Encourage customers to be loyal to your business through online interaction, loyalty programs with rewards, transparency, and content marketing. Taking these steps can help you engage with your customers and build a rapport with them.

2. Labor Shortages

Labor shortages have been making it harder for online stores to find staff to handle orders, customer service, and other aspects of keeping businesses up and running. Making improvements to your recruiting process and offering good benefits can help you find employees to help you with your online store.

3. Problems with Logistics

Global supply chain issues have led to logistics problems for online stores, especially when it comes to tracking inventory. Hiring a reputable fulfillment company can help your eCommerce business keep track of products that are in stock, so that you’ll know when it’s time for you to restock.

4. Lack of In-Person Contact Before Purchasing

Customers aren’t able to examine products physically before buying them when they purchase goods online. This can cause some customers to avoid shopping online. ECommerce store owners can make use of newer technology, such as virtual realty or augmented reality to make up the inability to physically try on or feel or hold merchandise.

5. Low Conversion Rates

Conversion rates can be a problem for online store owners, especially for those who are just getting started. Focusing on driving conversion through search engine optimization, calls-to-action, and the targeted messaging can help you increase your online store’s conversion rates.

6. Fraudulent Transactions

Fraud can easily happen in online stores when secure payment methods aren’t being used. This can lead to financial and legal problems while also discouraging customers from doing business with your eCommerce store. Watch for signs of suspicious activity with customer purchases, and use software solutions to make the payment process as secure as possible.

7. Customer Support

Although you can use chatbots for convenient customer support, many consumers would rather talk to customer service personnel on the phone, especially when dealing with complex issues. Offering phone support that allows customers to speak to someone can help improve customer support.

8. Customer Experience

Customers have raised their expectations in recent years when making online purchases. Ensuring that customers receive their orders promptly is crucial for your online business. A fulfillment company can provide you with peace of mind while also meeting the higher expectations that today’s customers have.

9. Cybersecurity Threats

Cybersecurity threats can put customer data at risk and harm your online business in other ways. To lower the risk of these threats, you should update your online store platform on a regular basis, back up data routinely, and use security solutions.

10. Product Returns

Online stores have a higher risk of fraud or other issues when it comes to product returns. Having clear return and refund policies can help lower this risk. Giving customers different options for returns or refunds or offering coupons for those who aren’t satisfied with their purchase can help encourage customer loyalty.

Ready to Get a Price Quote for Our Services?

If you need a fulfillment company to help overcome challenges with your eCommerce business, please contact Medallion Fulfillment and Logistics today. We offer dependable, quality fulfillment services on both the East and West Coasts.

April 12, 2023April 7, 2023

Five Essential Benefits of a 3PL Warehouse for Your Small Business

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When you are trying to grow your small business, handling all of the tasks involved in your supply chain can be challenging and time-consuming. The use of third-party logistics (3PL), such as a fulfillment warehouse, can take these tasks off your hands, so you can focus on other aspects of your business. Using 3PL warehouse solutions offers the following benefits for small businesses.

Better Customer Satisfaction

Using a 3PL warehouse means your customers can receive their packages on time. This helps your business build a reputation for being reliable. Timely package shipping and deliveries result in customers who are more satisfied with your business.

Reduced Costs

A 3PL warehouse solution can help your small business save on operating costs and other expenses. Using this type of service means you will not have to spend money on renting a warehouse, transporting goods, and handling other logistics tasks on your own.

Expanded Markets

Using a 3PL warehouse can make it easier and more cost-effective for your business to expand into new markets. You will have greater access to other markets, while saving money on the cost of managing inventory in these markets.

Increased Scalability

When you use 3PL solutions, you will have the adjust the use of supply chain resources based on how busy your business currently is. This scalability helps reduce waste when business is slow or quickly meet customer needs when business picks up.

Knowledge and Expertise

Relying on a 3PL warehouse to handle your fulfillment needs means you can depend on their expertise and guidance. They can help you expand into new markets, including overseas markets, while ensuring compliance with international regulations.

If you need a dependable fulfillment warehouse to help your business grow, please contact Medallion Fulfillment and Logistics to learn more about our services.

November 23, 2022

Thanksgiving and December Holiday Hours

Close-up of African American man carving roasted Thanksgiving turkey.

Medallion and Sprocket Express’ 2022-2023 Holiday Season Closures

Our holiday season hours are as follows:

Thanksgiving: Closed Thursday and Friday November 24th and 25th

Christmas: Closed Monday December 26th

New Year’s Eve: Monday January 2nd

Thank you again for allowing us to be your warehouse and fulfillment partner.

November 9, 2022November 21, 2022

Offer Free Shipping the Smart Way for the 2022 Holiday Season

Today’s savvy consumers have come to expect free shipping as a perk of spending their money online. But as the retailer on the other side of that equation, it may sound not so great. Turn free shipping for customers from your fulfillment warehouse into a win-win proposition this holiday season with these helpful tips.

How to Offer Free Shipping the Smart Way

Shopkick is a shopping app company that partners with major retailers such as Target, Old Navy and Disney Stores. According to their survey of holiday shoppers, free shipping was the top benefit expected by 94 percent of respondents.

So, the question is not if you’ll offer free shipping, but how. You can resign yourself to accepting it as the cost of doing business, or you can use these creative suggestions from experts to offer free shipping without sacrificing your profit margins.

1. Build shipping costs into the sticker price.
This is the easiest and most common way to cover free shipping. When you factor the costs into the sale price of your products, the difference is negligible and greatly outweighed by the perceived benefit of free shipping.

2. Optimize packaging.
When is the last time you reviewed your packaging standards? Elements like oversized boxes and excessive filler can unnecessarily drive up your shipping costs. Proper packaging keeps shipping expenses manageable while reducing your carbon footprint for additional savings.

3. Boost average order value.
If a customer can be enticed to increase the dollar value of their order, you realize a greater profit with only an incremental change in shipping costs. There are a few ways to accomplish this:
• An order includes multiple purchases of the same item
• Free shipping kicks in at a specific minimum order threshold
• Offer free shipping on a select number of items with higher profit margins

4. Tie free shipping to customer loyalty programs
Amazon Prime launched its growth to more than 200 million subscribers with the promise of free shipping. But you don’t have to confine this strategy strictly to paid membership services. You can simply offer free shipping as a perk for repeat customers.

5. Offer additional shipping options.
It is said that time is money, and for some people, that means they are willing to pay for it. Yes, most people are in a position to wait for standard shipping if it means getting it for free. Others are in more of a hurry, whether they have a pressing need or they’re just impatient. Expedited shipping options provide flexibility as well as another way to offset the costs of free shipping.

6. Offer event-based free shipping.
Instead of blanket free shipping, consider using strategic timing. Create a set schedule on certain days and times or run flash sales where you “randomly” announce free shipping for sales during a limited period of time. Both plans will build excitement in shoppers and encourage return visits to your site.

7. Partner with an experienced fulfillment warehouse.
Let’s face it. Selling is what you know and love. An experience fulfillment warehouse can offer advantages, such as good relationships with carriers, that keep shipping costs down while providing superior service to your customers. In the meantime, you’re free to work on building your business.

Medallion: a Fulfillment Warehouse for All Seasons
‘Tis the season of the most lucrative time of the year, but your business doesn’t end when the holidays do. Keep your eCommerce shop running on all cylinders 24/7. Contact us at Medallion Fulfillment & Logistics to learn more about our innovative, cost-effective solutions that can be customized to fit your particular needs.

August 16, 2022August 2, 2022

How Do I Know I Am Ready to Hire a Fulfillment Partner?

While you are getting your eCommerce business up and running, you are probably doing the bulk of the work yourself. Many online companies begin as cottage industries, operating out of a home or garage, such as Jeff Bezos famously did with Amazon.

Even if your eCommerce store does not reach Amazon’s sales levels, you are bound to reach a point where it is hard to keep up. How do you know when it is time to hire a fulfillment company? Ask yourself these questions to help guide your decision.

Are You Ready to Partner With a Fulfillment Company?

1. Are you running out of room?

As sales increase, you need more inventory to fill orders, along with more space to store that inventory. Unfortunately, science has yet to create a wall stretcher that will let you expand your current base of operations.

A fulfillment warehouse is designed to hold large quantities of product. As a plus, they have sophisticated inventory management software that provides efficient tracking and robust reporting.

2. Are you spending too much time running to UPS?

Whether you use USPS, UPS, or FedEx, you are bound to their policies and rates. Few things are more frustrating than scrambling to reach the post office just as they are locking the doors.

If you use a fulfillment service, you can say good-bye to that headache. Not only do they have daily pickups scheduled with all major carriers, but they can accommodate LTL (less than a truckload) shipments and you can benefit from their lower contracted rates. A fulfillment warehouse will also free you up from the task of following up on shipping problems.

3. Are you having a hard time finding labor?

We have all heard about the Great Resignation, with a significant number of people leaving the workforce due to a shift in priorities following the COVID shutdown. For this and other reasons, many employers are having difficulties finding and retaining qualified labor.

With a fulfillment company, you have the advantage of a full staff but pay based on your business alone. You no longer have the responsibility of recruiting, hiring, and managing employees, nor do you have to cover insurance and other labor-related expenses.

4. Can your infrastructure scale along with your business?

As your business grows, you will still find ebbs and flows along the way. The classic example is holiday sales, but there are many other situations that can cause fluctuations. For example, perhaps you sell scarves, bathing suits or other seasonal items.

A fulfillment company focuses on inventory management and order fulfillment. They are experts at these services, so they can navigate the process of scaling as needed to suit your business.

5. Are you expanding to other geographic areas?

Expanding your geographic reach is a natural progression. But with customers expecting two-day, next-day or even same-day delivery, it is crucial to have your product physically located nearby. If you are getting nervous at the thought of opening multiple facilities, a fulfillment warehouse can solve that problem.

6. Do you have time to run your business?

Increasing sales should be job #1. If fulfillment and logistics is taking time away from building your brand, coming up with new products and other sales-related projects, it’s time to take on a fulfillment partner.

Your #1 Choice for a Quality Fulfillment Company

At Medallion Fulfillment & Logistics, we truly consider ourselves a partner in your success. With more than 35 years of experience and facilities on both coasts, Medallion offers a full range of fulfillment services that are flexible enough to scale along with your business.