Tag: eCommerce Fulfillment

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The Glitter Bomb Heard ‘Round the World: A TikTok Shop Saga

TikTok Shop Fulfillment story by Medallion Fulfillment

Meet Chloe. At 24, she’s the proud owner of “Glitter to Go,” a TikTok Shop that sells custom-blended, biodegradable craft glitter. What started as a quirky hobby in her parents’ garage quickly exploded into a viral sensation. One video of a cat accidentally knocking over a jar of her “Stardust Sea” blend, creating what looked like a shimmering galaxy on the floor, got 10 million views. Orders started pouring in.

At first, it was fun. Chloe, her mom, her dad, and two of her best friends formed an impromptu assembly line in the living room. They called themselves the “Glitterati.” Dad was on box assembly, Mom was the master packer (no one could fold tissue paper like her), and her friends handled labeling and taping. Chloe managed the orders, printed the labels, and kept everyone supplied with pizza and morale.

But the viral fame didn’t stop. Chloe’s shop was featured in a major influencer’s “Favorite Finds” video, and suddenly, the orders went from hundreds a day to thousands. The Glitterati were no longer glittering.

From Living Room Chaos to Family Mutiny

The living room looked less like a home and more like a glitter-fueled disaster zone. Cardboard boxes formed precarious towers that threatened to topple with every footstep. The family dog, a golden retriever named Gus, was permanently sparkling. Chloe’s dad, a retired accountant, had developed a nervous twitch every time he heard the sound of packing tape.

The breaking point came on a Tuesday. After a 14-hour packing marathon, fueled by lukewarm coffee and the last of the stale donuts, Chloe’s mom put down her tape gun. She had a streak of “Unicorn Dream” glitter across her forehead and a look of sheer exhaustion in her eyes.

“Honey,” she said, her voice gentle but firm. “I love you, and I love that your business is a success. But I found a sequin in my salad today. Your father is seeing shipping labels in his sleep. We can’t do this anymore.”

It was a full-blown, albeit very polite, family mutiny. Chloe’s friends had already bowed out gracefully, citing the need to, you know, have lives. She was on her own, staring at a mountain of unfulfilled orders and the very real possibility of her five-star rating taking a nosedive.

The Hunt for a Fulfillment Hero

Chloe knew she needed help. Professional help. She needed a fulfillment partner. Her search began with a frantic late-night Googling session. She pictured massive, impersonal warehouses where her lovingly crafted glitter would become just another SKU in a sea of products. She worried about costs, contracts, and losing the personal touch she had worked so hard to build.

Her needs were specific:

Affordability: She was profitable, but she wasn’t Jeff Bezos. The pricing had to make sense for a growing small business.

Flexibility: Her sales were spiky. One viral video could mean a 500% increase in orders overnight. She needed a partner who could scale with her, not penalize her for sudden success.

Nationwide Coverage: Her customers were everywhere, from Miami to Seattle. Shipping from her parents’ house in Ohio was slow and expensive for coast-to-coast orders. She dreamed of two-day shipping.

That’s when she found us. With our bicoastal warehouses in Los Angeles and Boston, we immediately stood out. She saw the potential to slash her shipping times and costs by strategically splitting her inventory between our two locations. A customer in California could get their order from our LA facility in a day or two, while a customer in Maine could get theirs just as quickly from Boston.

How We Helped Chloe Reclaim Her Sanity (and Her Living Room)

Chloe scheduled a call, half-expecting a high-pressure sales pitch. Instead, she got a partner. We listened to her story (we’ve heard many like it!) and understood her panic. We didn’t just see a spreadsheet of order volume; we saw a passionate entrepreneur who needed a lifeline.

Here’s how we solved Chloe’s glitter crisis:

Step 1: A Simple, Transparent Plan

We walked her through a clear, easy-to-understand pricing model with no hidden fees. We showed her exactly how much it would cost to store her products and fulfill her orders. We even ran a cost simulation based on her previous month’s sales, demonstrating how our bicoastal model would save her an average of 18% on shipping costs compared to shipping everything from a single, central location. The numbers made sense. Chloe’s dad, the retired accountant, even gave it a nod of approval.

Step 2: Seamless Onboarding

Getting Chloe’s “ShimmerPop Creations” into our system was a breeze. Our platform integrated directly with her TikTok Shop. Within a couple of hours, her products were synced, and we were ready to receive her inventory. We coordinated the freight shipment from her parents’ garage—a day of celebration for her family, who threw a “Goodbye, Boxes!” party. We handled the receiving and stocking, splitting her inventory intelligently between our Los Angeles and Boston locations based on her sales data.

Step 3: Fast, Reliable Fulfillment

The moment a new order hit Chloe’s shop, our system got to work. The order was automatically routed to the closest warehouse. Our team picked, packed, and shipped it, often on the same day. Chloe could watch it all happen from her dashboard, feeling a sense of calm she hadn’t felt in months.

The best part? Her customers noticed. Her reviews started filling up with comments like, “Wow, that was fast!” and “I ordered this two days ago and it’s already here!” Her five-star rating was secure.

The Happily Ever After

Today, Chloe’s business is bigger than ever. She’s expanded her product line to include glitter-infused craft paints and DIY kits. She spends her time not on packing boxes, but on creating content, dreaming up new products, and engaging with her community. She’s a CEO, not a shipping clerk.

Her parents have their living room back, and Gus the dog is no longer a walking disco ball (mostly). Chloe’s mom still occasionally puts a pinch of “Stardust Sea” in her greeting cards for a personal touch, but her tape-gun days are over.

Chloe’s story is a perfect example of what happens when a great product meets the right operational support. You don’t have to sacrifice your family, your sanity, or your living room to build a successful e-commerce brand. You just need a partner who can handle the logistics, so you can focus on the magic.

Although this is a fictional case study, it is an illustration of what we do and how we do it. If you have an exploding TikTok Shop, Medallion Fulfillment & Logistics is ready to step in and relieve your “Glitterati” and make life easier for you to focus on what you do best – making great TikTok videos that drive even more business.

Find out how Medallion Fulfillment & Logistics can help you today!

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Top Tips for Managing Business While Out of The Office

Managing an ecommerce business while out of the office with the help of a Fulfillment Company.

Rest and relaxation are crucial for your physical and mental well-being. If you can completely unplug from your business to enjoy your time off, that’s fantastic. However, for many small business owners, relaxing is difficult if you’re constantly worried about missing important messages or new order-fulfillment opportunities.

Fortunately, modern technology offers a suite of tools that help you manage your business from anywhere. Whether you’re working from home or a remote location, you can stay connected without being chained to your desk.

Here are our top tips for managing your business effectively while you’re out of the office.

Use a Third-Party Logistics (3PL) Partner

For an e-commerce business, one of the biggest challenges of being away is managing order fulfillment. A fulfillment company, or small business 3PL, can handle this for you. They manage your inventory, pick and pack orders, and handle shipping. Partnering with a 3PL ensures your operations run smoothly, even when you’re not physically present, giving you true peace of mind.

Leverage Remote Desktop Software

Need to access a file on your office computer? Remote desktop programs let you connect to your work computer from any device with an internet connection. Tools like GoToMyPC, TeamViewer, or Chrome Remote Desktop give you full access to your files, emails, and applications. This means you can handle urgent tasks without having to be in the office. Just ensure your work computer is left on and connected to the internet.

Set Up a Personal Wi-Fi Hotspot

Gone are the days of searching for a coffee shop with free Wi-Fi. Now, you can carry a personal Wi-Fi hotspot in your pocket using your smartphone’s data plan. This allows you to connect your laptop or tablet to the internet securely from almost anywhere. Be sure to keep a portable charger handy, as using your phone as a hotspot can drain the battery quickly.

Organize Your Email with Folders and Rules

An overflowing inbox can be overwhelming. Take control by creating email folders and setting up rules on your smartphone or tablet. This simple step helps you organize communications and prioritize what needs your immediate attention. Most email clients, like Gmail, Outlook, and Apple Mail, allow you to create rules that automatically sort incoming messages, so you can easily separate urgent requests from less important ones.

Utilize Cloud-Based Collaboration Tools

Stay in sync with your team using cloud-based platforms like Google Workspace, Microsoft 365, Slack, or Asana. These tools allow you to share documents, communicate in real-time, and manage projects from any location. By centralizing your workflow in the cloud, you ensure that everyone has access to the information they need, whenever they need it.

It’s Your Time

You’ve earned your time away from the office. With the right technology and partners in place, you can step back when you need to, confident that your business will continue to run efficiently. By using a fulfillment company for your logistics and leveraging remote work tools, you can return rested, recharged, and ready to take on what’s next—without a mountain of work waiting for you.

Contact our team at Medallion Fulfillment today to take the stress out of fulfillment.

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Holiday Prep Guide: Working With Your Fulfillment Company

Ecommerce Business Owner Discussing Holiday Season Plans With their Fulfillment Company

The holiday shopping season is the most critical time of year for any ecommerce business. With major sales events like Black Friday and Cyber Monday, the potential for growth is immense. However, this surge in orders can quickly overwhelm your operations if you’re not prepared. A reliable fulfillment company is your greatest asset during this period, but a successful partnership requires proactive planning and clear communication. This guide will walk you through the key steps to prepare for the holiday rush with your ecommerce fulfillment partner.

Assess Last Year’s Performance

Before you can plan for the future, you need to understand the past. A thorough review of last year’s holiday season performance is the best place to start. Pull up your sales data and sit down with your fulfillment company to discuss what went right and where the challenges were.

Review Key Metrics

  • Sales Data: Which products were your bestsellers? Were there any unexpected spikes in demand for certain items? Identifying these trends will help you forecast inventory more accurately.
  • Shipping Bottlenecks: Did you experience delays in shipping? Were there specific carriers that underperformed? Pinpointing these issues allows you to work with your fulfillment partner to find better solutions this year.
  • Customer Feedback: What did your customers say? Look at reviews, support tickets, and social media comments related to shipping and delivery. This feedback is invaluable for identifying areas for improvement.

By analyzing this data together, you and your fulfillment partner can create a targeted plan to address weaknesses and build on successes from the previous year.

Plan Your Inventory Early

One of the biggest mistakes an ecommerce business can make is running out of stock on popular items during the holiday rush. Accurate demand forecasting and early inventory planning are essential to avoid this costly error.

Forecast Demand

Use your historical sales data, current market trends, and any planned marketing campaigns to forecast demand for your products. Share these forecasts with your fulfillment company as early as possible. This gives them the time they need to prepare adequate storage space and labor to handle the incoming inventory. Don’t forget to account for potential supply chain disruptions and order your stock well in advance.

Coordinate Storage and Management

Discuss inventory receiving deadlines with your fulfillment partner. They will likely have specific cutoff dates to ensure your stock is processed and ready for picking before the Black Friday and Cyber Monday rush begins. Confirm that they have a robust inventory management system to provide real-time visibility, helping you track stock levels and prevent overselling.

Optimize the Supply Chain

A smooth supply chain is the backbone of a successful holiday season. Your fulfillment company plays a central role in ensuring that orders are processed, packed, and shipped efficiently.

Handle Increased Volume

Confirm that your fulfillment company has the infrastructure and staff to manage a significant increase in order volume. Ask them about their plans for seasonal hiring and whether they will be extending their operating hours. A well-prepared partner will have a clear strategy for scaling their operations to meet peak demand.

Discuss Shipping Options

Work with your partner to review shipping carriers and service levels. Are there faster or more cost-effective options available? Discuss holiday shipping deadlines for different carriers to set clear delivery expectations for your customers. Offering a range of shipping options, including expedited services, can be a key differentiator during the competitive holiday season.

Communicate Effectively

Clear and consistent communication is the cornerstone of a strong partnership with your fulfillment company. During the hectic holiday season, it becomes even more critical.

Establish a primary point of contact at the fulfillment center and set up a schedule for regular check-ins. Daily updates may be necessary during peak weeks like Black Friday and Cyber Monday. These check-ins are an opportunity to discuss order volumes, inventory levels, and any potential issues before they become major problems. Proactive communication ensures that you are both aligned and can quickly adapt to any challenges that arise.

Prepare for Returns

Holiday sales inevitably lead to an increase in returns. A complicated returns process can damage customer loyalty, so it’s important to make it as seamless as possible.

Work with your ecommerce fulfillment partner to streamline your returns management (or reverse logistics) process. This includes defining procedures for inspecting returned items, restocking them, and processing refunds or exchanges. Ensure your returns policy is clearly communicated on your website to avoid customer confusion. A hassle-free returns experience can turn a potentially negative situation into a positive one, encouraging customers to shop with you again.

Plan Holiday Promotions

Promotional campaigns like special bundles, gift with purchase, or custom packaging can drive significant sales during the holidays. However, these promotions often require special handling by your fulfillment company.

Discuss your promotional plans well in advance. If you’re creating special kits or bundles, provide your fulfillment partner with clear instructions and any necessary materials. This ensures that promotional orders are fulfilled accurately and on time, delivering the special experience you promised your customers.

Your Partner for Holiday Success

The holiday season offers a tremendous opportunity for your ecommerce business to grow. Success hinges on careful planning and strong collaboration with your fulfillment company. By reviewing past performance, managing inventory proactively, optimizing your supply chain, and maintaining open communication, you can navigate the busiest time of year with confidence. A reliable fulfillment partner does more than just ship orders; they act as an extension of your team. Contact Medallion Fulfillment today to grow your team.

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5 Tips on Hiring a Fulfillment Company for New eCommerce Business

Ecommerce business owner hiring a fulfillment company.

Partnering with the right fulfillment company can be the difference between steadily growing your sales or floundering in place. Here are five questions to ask when evaluating a potential fulfillment company.

1. Do they provide speedy shipping?

Home delivery is part of the convenience of online shopping. Customers don’t want to wait for their purchases, and they’ve come to expect rapid shipment. Slow delivery times is one of the major reasons consumers switch to another eCommerce company.

2. Are they reliable?

Both you and your customers need to rely on the performance of your fulfillment company. Communication should be open and frequent across all channels, and the company should be providing you with comprehensive and accurate data regarding inventory, delivery times and other metrics.

3. Are they tech-forward?

With all the moving parts involved in the order fulfillment process, it’s nearly impossible to manage it manually. Sophisticated high-tech systems provide real-time data that enables you to respond promptly to any areas that need attention.

4. Are their services cost-effective?

Use of a fulfillment company is a good way to consolidate expenses, but you still have to make it work within your budget. When evaluating costs, go past the initial charges to see if they have tiered pricing schedules, volume discounts and other ways to maximize your investment.

5. Are they scalable?

As your business grows, the last thing you want to do is start over with a different fulfillment company because your original choice can’t handle the increased workload. Look for a company that can accommodate seasonal fluctuations and long-term growth so you can develop a mutually beneficial partnership.

Your Top Choice for Fulfillment Warehouse Services

Medallion Fulfillment & Logistics has extensive experience working with eCommerce companies of all sizes and types. Contact us to learn more.

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5 Steps to a Successful Ecommerce Startup

Ecommerce Startup Fulfilment Program

Starting an ecommerce business can feel overwhelming, but after years of helping ecommerce startups through our fulfillment programs at Medallion, I’ve seen what separates successful launches from costly failures. The key isn’t having unlimited resources—it’s following a proven roadmap that minimizes risk while maximizing your chances of success.

Whether you’re testing a new product idea or ready to scale your existing business online, these five essential steps will guide you toward a profitable ecommerce startup that stands the test of time.

Find Product Opportunities and Choose What to Sell

The foundation of any successful ecommerce startup begins with the right product selection. Through our work with hundreds of startups, I’ve learned that the most successful entrepreneurs don’t just follow trends—they identify genuine market gaps.

Start by researching your target market thoroughly. Use tools like Google Trends, Amazon Best Sellers, and social media platforms to identify products with growing demand but limited competition. Look for problems you can solve rather than products you want to create.

Validate your product ideas before investing heavily. Conduct surveys, create simple landing pages to test interest, or run small social media campaigns to gauge response. This validation process can save you thousands of dollars and months of wasted effort.

Consider your sourcing strategy early. Whether you’re manufacturing custom products, working with suppliers, or starting with dropshipping, understand your costs, minimum order quantities, and lead times. These factors will directly impact your pricing strategy and cash flow requirements.

Research Your Competition and Write a Business Plan

Understanding your competitive landscape isn’t just helpful—it’s essential for ecommerce fulfillment success. Analyze at least five direct competitors, studying their pricing strategies, product offerings, customer reviews, and marketing approaches.

Pay close attention to their customer complaints. These pain points represent opportunities for your business to excel. If customers consistently complain about slow shipping, poor customer service, or product quality issues, you’ve found your competitive advantage.

Your business plan doesn’t need to be complex, but it should address key questions: Who is your target customer? What’s your unique value proposition? How will you acquire customers? What are your projected costs and revenue for the first 18 months?

Include realistic financial projections that account for inventory costs, marketing expenses, and fulfillment operations. Many ecommerce startups fail because they underestimate these ongoing operational costs.

Choose a Business Name and Set Up Your Online Store

Your business name should be memorable, easy to spell, and available as a domain name across social media platforms. Avoid overly complex names that customers might struggle to remember or find online.

When selecting your ecommerce platform, consider factors like ease of use, customization options, payment processing fees, and integration capabilities. Popular options include Shopify, WooCommerce, and BigCommerce, each offering different benefits depending on your specific needs.

Focus on creating a professional, user-friendly website that builds trust with potential customers. Include clear product descriptions, high-quality images, customer reviews, and transparent shipping and return policies. Your website often provides the first impression of your brand—make it count.

Optimize your site for search engines from the start. Use relevant keywords in your product descriptions and page titles, ensure fast loading times, and create valuable content that attracts your target audience.

Choose a Shipping Strategy and Set Marketing Goals

Shipping strategy can make or break your ecommerce startup. Customers expect fast, affordable, and reliable delivery options. Consider partnering with an experienced ecommerce fulfillment provider to leverage their carrier relationships and expertise.

At Medallion, we’ve seen many startups benefit from our Flat Rate Fulfillment Starter Program, which provides predictable costs during the crucial testing phase. This program includes account setup, order processing, customer service, shipping, warehousing, and return processing—all at a fixed rate that helps you budget accurately.

Set specific, measurable marketing goals before launch. Rather than vague objectives like “increase sales,” establish concrete targets such as “acquire 100 new customers in the first month” or “achieve a 3% conversion rate within 60 days.”

Develop a multi-channel marketing approach that includes email marketing, social media advertising, content marketing, and search engine optimization. Start with one or two channels, master them, then expand your efforts.

Launch Your Business

Before going live, conduct thorough testing of your entire customer journey. Place test orders, check payment processing, verify inventory management, and ensure your ecommerce fulfillment process works smoothly.

Create buzz before your official launch through social media teasers, email campaigns to friends and family, and partnerships with complementary businesses or influencers in your industry.

Monitor your key performance indicators closely during the first few weeks. Track conversion rates, average order values, customer acquisition costs, and inventory turnover. This data will guide your optimization efforts and help identify issues quickly.

Be prepared to iterate rapidly based on customer feedback and performance data. Successful ecommerce startups remain flexible and responsive to market demands while maintaining focus on their core value proposition.

Ready to Scale Your Ecommerce Startup?

Launching an ecommerce store successfully requires careful planning, strategic thinking, and reliable operational support. While these five steps provide the roadmap, having the right fulfillment partner can significantly impact your success trajectory.

Our Starter Program has helped numerous ecommerce entrepreneurs test their markets efficiently while maintaining professional operations from day one. With predictable costs and comprehensive service, you can focus on growing your business while we handle the logistics.

Explore Medallion’s Startup Program and discover how our flat-rate fulfillment solution can support your ecommerce journey from launch to scale.