The Medallion Difference: Why Family Owned Matters for Order Fulfillment

When you are scaling a brand, choosing the best order fulfillment partner often feels like a gamble. Will they care about your unboxing experience as much as you do? Will they pick up the phone when a rush order hits at 4 PM? At Medallion Fulfillment & Logistics, we don’t just move boxes—we build relationships. As a family-owned and operated business, we take your success personally.

We aren’t a faceless conglomerate buried in bureaucracy. We are a dedicated team that understands the nuances of your business. Whether you need complex kitting, specialized packaging, or just reliable pick-and-pack services, our flexibility allows us to adapt to your specific requirements. We don’t believe in “one size fits all.” If your marketing campaign demands a sudden pivot, we pivot with you.

Our strategic footprint gives you a massive competitive advantage. With prime locations in Los Angeles and near Boston, we offer true bicoastal reach. This means faster delivery times and lower shipping costs for your customers, no matter where they are located. You get the robust capabilities of a large logistics provider with the agility and personalized care of a family partner.

Trust isn’t built on promises; it’s built on performance and people. Let us handle the logistics and order fulfillment so you can focus on growing your brand. Experience the difference a committed, flexible partner makes.

Ready to upgrade your fulfillment strategy? Contact our team today to discuss a custom solution.

September 17, 2025March 11, 2026

5 Tips on Hiring a Fulfillment Company for New eCommerce Business

Medallion is your top choice for fulfillment warehouse services.

Partnering with the right fulfillment warehouse can be the difference between steadily growing your sales or floundering in place. Here are five questions to ask when evaluating a potential fulfillment company.

1. Do they provide speedy shipping?

Home delivery is part of the convenience of online shopping. Customers don’t want to wait for their purchases, and they’ve come to expect rapid shipment. Slow delivery times is one of the major reasons consumers switch to another eCommerce company.

2. Are they reliable?

Both you and your customers need to rely on the performance of your fulfillment company. Communication should be open and frequent across all channels, and the company should be providing you with comprehensive and accurate data regarding inventory, delivery times and other metrics.

3. Are they tech-forward?

With all the moving parts involved in the order fulfillment process, it’s nearly impossible to manage it manually. Sophisticated high-tech systems provide real-time data that enables you to respond promptly to any areas that need attention.

4. Are their services cost-effective?

Use of a fulfillment warehouse is a good way to consolidate expenses, but you still have to make it work within your budget. When evaluating costs, go past the initial charges to see if they have tiered pricing schedules, volume discounts and other ways to maximize your investment.

5. Are they scalable?

As your business grows, the last thing you want to do is start over with a different fulfillment company because your original choice can’t handle the increased workload. Look for a company that can accommodate seasonal fluctuations and long-term growth so you can develop a mutually beneficial partnership.

Your Top Choice for Fulfillment Warehouse Services

Medallion Fulfillment & Logistics has extensive experience working with eCommerce companies of all sizes and types. Contact us to learn more.

August 4, 2025

Is Amazon FBA Right for My Business: Fulfillment Services Comparison

Is Amazon FBA Right for My Business?

As someone who’s worked with countless ecommerce businesses at Medallion Fulfillment, I’ve seen firsthand how the choice of fulfillment services can make or break a company’s growth trajectory. Amazon FBA has become incredibly popular, but is it the right fit for your business? Let me walk you through what you need to know.

Amazon’s Fulfilled by Amazon (FBA) program allows sellers to store their products in Amazon’s fulfillment centers. When customers place orders, Amazon handles the picking, packing, shipping, and customer service. It sounds straightforward, but the reality is more complex.

Understanding Amazon FBA Basics

Amazon FBA works well for businesses selling primarily on Amazon’s marketplace. Your products get the coveted Prime badge, which can significantly boost sales since Prime members prefer fast, free shipping. Amazon handles customer service inquiries, returns, and refunds—removing a major operational burden.

However, FBA comes with strict requirements. Your products must meet specific packaging standards, labeling requirements, and inventory restrictions. Amazon charges storage fees based on cubic footage, which can become expensive for bulky items that don’t sell quickly.

Control and Flexibility: Where FBA Falls Short

Here’s where I see many of my clients struggle with Amazon FBA—the lack of control. You can’t choose your shipping carriers, customize packaging with your branding, or control the customer experience beyond the initial product listing. Everything ships in Amazon-branded boxes, and you have no say in delivery methods.

For businesses that value brand identity and customer relationships, this can be problematic. You’re essentially handing over your customer experience to Amazon, which may not align with your brand values or service standards.

Storage Costs and Hidden Fees

Amazon’s fee structure is notoriously complex. While they advertise a simple per-item fulfillment fee, there are numerous additional charges: long-term storage fees, removal fees, return processing fees, and seasonal storage surcharges. These costs can quickly eat into your profit margins.

I’ve worked with businesses that discovered their Amazon FBA costs were 30-40% higher than expected due to these hidden fees. For companies with seasonal inventory or slower-moving products, storage costs can become particularly burdensome.

Shipping and Branding Limitations

With FBA, you lose control over the unboxing experience—a crucial touchpoint for building customer loyalty. There’s no opportunity for branded packaging, personalized notes, or promotional inserts that could drive repeat purchases.

Additionally, Amazon’s shipping methods may not align with your sustainability goals or customer preferences. You can’t choose eco-friendly packaging options or work with local carriers who might offer better service in specific regions.

Recommendation Based on Business Needs

Amazon FBA makes sense if you’re exclusively selling on Amazon, have small, lightweight products, and prioritize hands-off operations over brand control. It’s particularly effective for high-volume sellers who want to leverage Amazon’s massive logistics network.

However, if you sell across multiple channels, have larger products, want to maintain brand identity, or prefer predictable pricing, consider alternative ecommerce fulfillment solutions. At Medallion Fulfillment, we’ve helped many businesses transition away from FBA to achieve better cost control, enhanced branding opportunities, and improved customer relationships.

Making the Right Choice for Your Growth

The best fulfillment solution depends on your specific business model, growth goals, and priorities. Amazon FBA isn’t inherently good or bad—it’s about finding the right fit for your unique needs.

Before committing to any fulfillment service, carefully evaluate your current and projected order volumes, product characteristics, sales channels, and brand objectives. Consider speaking with fulfillment experts who can provide unbiased guidance based on your specific situation.

Ready to explore your fulfillment options? Contact our team at Medallion Fulfillment to discuss how we can support your business growth with flexible, cost-effective solutions tailored to your needs.

July 28, 2025

What is a Pick and Pack Service?

Pick and pack worker from a fulfillment company.

Pick and Pack Fulfillment: Essential Guide for E-commerce Success

At Medallion Fulfillment & Logistics, we’ve seen firsthand how efficient pick and pack operations can make or break an e-commerce business. After processing thousands of orders daily for our clients, we understand that getting products from your warehouse shelves to your customers’ doors requires precision, speed, and expertise.

Pick and pack fulfillment forms the backbone of successful order processing. When done right, it creates satisfied customers who return again and again. When done poorly, it leads to returns, complaints, and lost revenue.

Understanding the Picking Process

The picking phase begins the moment we receive your customer’s order. Our team generates a detailed pick ticket that specifies exactly what items need to be collected, their warehouse locations (including aisle, shelf, and bin numbers), and quantities required.

We use strategic picking methods depending on your order volume and product types:

Piece picking works best for smaller operations, where our staff handles one complete order at a time. Batch picking increases efficiency by grouping similar orders together. For high-volume clients, we employ zone picking, where team members focus on specific warehouse areas, passing orders along as needed.

Each method has its place, and we select the approach that maximizes accuracy while minimizing fulfillment time for your specific business needs.

The Packing Process Explained

Once items are collected, they move to our packing department where quality control takes center stage. We inspect every order against the original pick ticket—that’s our second accuracy check. The packing team then selects appropriate shipping containers and protective materials to ensure your products arrive undamaged.

Our automated shipping software generates barcoded labels for tracking, whether we’re using UPS, FedEx, USPS, or other carriers. We track packages from the moment they leave our facility until they reach your customers.

Different Picking Methods for Maximum Efficiency

Wave picking combines the best of batch and zone strategies. Team members stay within designated warehouse zones but handle multiple orders simultaneously. This approach works particularly well for businesses with diverse product catalogs and varying order sizes.

The key is matching the picking method to your business model. High-volume, single-item orders benefit from batch picking, while complex orders with multiple SKUs often require piece picking for accuracy.

Benefits of Efficient Pick and Pack Operations

Streamlined pick and pack processes deliver measurable results. Our clients typically see 99.9% order accuracy rates, faster shipping times, and reduced operational costs. When your fulfillment company handles these complex logistics, you’re free to focus on growing your business rather than managing warehouse operations.

Efficient operations also mean better customer satisfaction. Fast, accurate order processing leads to positive reviews, repeat purchases, and word-of-mouth referrals that fuel business growth.

Partner with an Experienced Fulfillment Company

Let’s be honest selling is what you know and love. An experienced fulfillment company like Medallion offers advantages you simply can’t replicate in-house: established carrier relationships, bulk shipping discounts, advanced warehouse management systems, and staff trained specifically in pick and pack operations.

We handle everything from receiving your inventory to shipping finished orders, including returns processing and customer service support. Our multiple warehouse locations, including one near the Port of Los Angeles, enable cost-effective distribution nationwide.

Ready to Optimize Your Fulfillment?

Efficient pick and pack fulfillment isn’t just about moving products—it’s about creating exceptional customer experiences that drive business growth. Contact us today to learn how Medallion Fulfillment & Logistics can streamline your operations and reduce your shipping costs while improving customer satisfaction.

July 21, 2025July 14, 2025

What Exactly Does a Fulfillment Company Do?

Running an eCommerce business means juggling countless tasks. From managing inventory to processing orders and handling customer service, the workload can quickly become overwhelming. That’s where partnering with a fulfillment company becomes an asset for your business growth.

Understanding 3PL and Fulfillment Services

A fulfillment company, also known as a third-party logistics provider (3PL), handles the behind-the-scenes operations that keep your eCommerce store running smoothly. These providers manage everything from storing your inventory to shipping products directly to your customers’ doors.

At Medallion Fulfillment, we’ve seen how the right fulfillment partner can transform struggling businesses into thriving enterprises. Let’s explore the essential services that make this transformation possible.

Core Fulfillment Services

Inventory Storage and Warehouse Management

Professional fulfillment companies provide secure warehouse space for your products. This includes climate-controlled environments, advanced inventory tracking systems, and real-time stock level monitoring. You’ll never worry about running out of popular items or overstocking slow-moving products.

Order Processing and Pick & Pack

When customers place orders, your fulfillment company springs into action. They receive order information, locate products in the warehouse, carefully package items, and prepare them for shipping. This streamlined process ensures orders are processed quickly and accurately.

Shipping and Returns Management

Fulfillment companies maintain relationships with major carriers, often securing better shipping rates than individual businesses could negotiate. They also handle the complex process of returns, inspecting returned items and restocking those in good condition.

Specialized Services from Medallion Fulfillment

Shopping Cart Setup and Integration

Many business owners want to sell online but lack the technical expertise to set up eCommerce systems. We establish relationships with shopping carts that integrate seamlessly with our fulfillment systems, making online selling straightforward and efficient.

Customer Care and Technical Support

Beyond just shipping products, we provide comprehensive customer service support. Our team handles inquiries, resolves issues, and maintains the high service standards your customers expect.

Monthly Reorder Fulfillment Programs

For businesses with subscription models or regular repeat customers, we offer specialized monthly reorder programs. These ensure consistent delivery schedules and help maintain customer satisfaction.

Key Benefits of Outsourcing Fulfillment

Partnering with a fulfillment company saves valuable time and resources. Instead of managing warehouse operations, you can focus on growing your business, developing new products, and building customer relationships.

The scalability factor is crucial. As your business grows, your fulfillment needs will expand. A professional 3PL can adjust services, accordingly, handling increased order volumes without requiring you to invest in additional infrastructure.

Your Path to Streamlined Operations

Medallion Fulfillment offers flexible, comprehensive solutions tailored to your specific needs. Whether you’re just starting your eCommerce journey or need to optimize existing operations, we provide the expertise and infrastructure to support your success.

Ready to transform your fulfillment operations? Contact Medallion Fulfillment today to discover how our customized approach can streamline your business and enhance customer satisfaction.