To Our Valued Clients:
We have a few updates and changes we wanted to share with you that will help to minimize potential problems and proactively solve communication delays.
Daily Order Processing Cycle Cut-Off Is Now 9:00 A.M. Only
It has been our policy, for quite sometime, to ship all orders that have been received by 9 a.m. Pacific Time the same day. We are NOT changing that goal. However, in the past for some accounts we have been doing two cut-off's daily -- one at 9am and the other at noon. Effective immediately, we will now do only one cut-off which will be at 9 a.m.
This change will allow us to consistently meet our daily shipping goal. Orders received after the 9:00 a.m. cut-off will ship the next business day. Urgent orders received after the 9:00 a.m. cut-off may be arranged to ship the same day based upon your contracted terms with us.
Ask Us To Supply You With Automated Activity Reports
There are various reports such as shipping status, receiving information, etc. that are available to you at no cost. These reports can be set up to be sent to you via email automatically on a daily, weekly or monthly basis. Please let us know what information you would like to receive and the frequency, and we will set up reports for you.
Send Us Your Advance Shipping Notifications (ASN) When You Order Product
Frequently, we are asked what is holding up the receipt of product into our system. Often the reason for a delay is that we were not notified to expect the merchandise. In cases such as these, our receiving staff has no option but to place the product in a holding area until we can obtain the ASN data.
We request that you advise us, at same time you place your order with your vendor, of products that will be shipped to our warehouse. Even if the actual receipt of goods may be months away, letting us know when you order them will expedite the receiving process when the time comes.
Shipping Cost Deposits and Deposit Funding
All of our contracts require that sufficient funds be held on deposit with us to cover out-of pocket shipping costs for postage and carrier fees. The amount of the deposit required is based on your shipping cost history. Some of our clients do not have deposits on file and they will be receiving an invoice for a shipping deposit from Sherri, our Accounting Manager.
If at anytime during the month your shipping deposit account amount is less than the amount of postage you have used, you will receive an invoice and/or phone call from us to ask for funds to increase your deposit level.
Email Correspondence to Be Sent Only to Orders@MedallionEnterprises.com
All email communications with Medallion should only be addressed to orders@medallionenterprises.com, regardless of whether or not the question or concern involves client services or warehouse operations. We monitor this ONE email box closely. Our management team will then direct that responses be made by our Client Services staff accordingly.
Often emails are addressed to an individual in our company and timely responses are not made because that person may not have given the request to the appropriate person for reply etc. Help us to give you a timely response by only using this one email address for all future correspondences.
Your cooperation on these items will assist us in our goals to respond to your needs in a timely and accurate manner.
Best Regards,
Gene Kent
President, Medallion Fulfillment & Logistics